Michael Erpenbach work email
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Michael Erpenbach personal email
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Analytics leader with 20+ years of diverse experience in analytic strategy & development, process improvement, project management, and IT system development. Experience comprises both individually executing and leading a team to complete analyses focused on business intelligence, strategic impact assessments, executive dashboarding, Cost Benefit Analyses, budget & risk forecasting, and much more. Project Management experience includes cross-functional team leadership in both telecommunication and financial service industries with project objectives ranging from online application development to building construction. Proven abilities to strategically problem solve with bottom-line impacting results, lead and coach teams, and effectively communicate at all levels of the organization.
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Director Of Analytics, OmeBlue Cross Nc Jul 2024 - PresentDurham, Nc, UsDirects the data and analytics teams providing the strategic and operational insights necessary to manage/optimize the Operations and Member Experience (OME) functions. Provides consultative thought leadership for the development and execution of analytics in alignment with enterprise strategy.
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Svp Digital Analytics StrategySecu Aug 2022 - Jul 2024Raleigh, Nc, UsResponsible for the development and execution of the digital analytics strategy for the web storefronts, Online/Mobile Services, Member Feedback, and Digital Support. Includes development and maintenance of a strategic data roadmap, creation of digital reporting & dashboards, and providing leadership with actionable insights to drive the overall efficiency and optimization of the digital channels. Implemented Adobe Analytics into multiple digital channels to create a cross platform view of our members’ experiences, which enables expanded insights into usage, adoption and marketing performance.Led the collaboration with analytic teams across the credit union to develop the BI/Analytic strategy for expanding our visualization and distribution capabilities. From this I championed the strategy & implementation of Tableau Cloud for the organization and served as the owner & admin.Developing the digital reporting integration strategy for our upcoming Online/Mobile Services conversion. -
Vp, Digital Channel Insights & Analytics ManagerFirst Citizens Bank Feb 2017 - Aug 2022Raleigh, North Carolina, UsLeads analytic team to accomplish strategic priorities for payment products, digital channels, and branch channel initiatives through the use of financial, risk, market, and behavioral data. Manages and establishes ongoing production and ad hoc reporting, predictive modeling, budget tracking, promotional ROI analysis, and business case development for new and existing product lines and delivery channels. Leads and coaches team to develop skills, knowledge and abilities while driving for increased efficiency across analytic functions. -
Vp, Product And Channel Strategy Project ManagerFirst Citizens Bank Mar 2011 - Jan 2017Raleigh, North Carolina, UsLeads development of analyses and models that shape the strategy for the bank's products and channels. Responsible for risk and capital modeling, campaign measurements, customer segmentation, scorecards and performance dashboards, CBAs, profit and loss reports, ad hoc reporting and more. Also responsible for leading projects related to expanding our products and channels, campaign operational support, and broadening our data reporting capabilities. Partners closely with product and channel managers, IT, and marketing.
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Quality ManagerGenworth Financial Mar 2010 - Mar 2011Glen Allen, Virginia, UsIdentify & lead projects to remove waste and gain operational efficiencies through data/process analysis and by applying the LEAN project methodology. Enable leaders to better control their processes by establishing quality metrics & providing them with audit tools -
Process Improvement SpecialistGenworth Financial Jun 2009 - Mar 2010Glen Allen, Virginia, UsLeading teams to optimize existing processes or identify additional loss mitigation opportunities for the Mortgage Insurance Servicer Support Operations
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Sr. Ops Project ManagerGenworth Financial Sep 2005 - Jun 2009Glen Allen, Virginia, UsLed 5 to 40 member teams to complete strategic, cross-functional operations projects within a matrix organization. Most projects focused on the develop of web-based tools/functionality and involved the management of vendors and budgets.
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Project Manager & PurchaserVerizon Wireless Dec 2001 - Jan 2005Basking Ridge, Nj, UsManaged the purchasing of network equipment and services in addition to leading strategic network projects. Projects focused on construction of large network switching centers -
Web Developer/System AdministratorVerizon Wireless Feb 2000 - Dec 2001Basking Ridge, Nj, UsWeb site developer & system admin: Focus on capacity tracking and cellular network testing
Michael Erpenbach Skills
Michael Erpenbach Education Details
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Georgia Institute Of TechnologyManagement
Frequently Asked Questions about Michael Erpenbach
What company does Michael Erpenbach work for?
Michael Erpenbach works for Blue Cross Nc
What is Michael Erpenbach's role at the current company?
Michael Erpenbach's current role is Director of Analytics, OME for BCBSNC.
What is Michael Erpenbach's email address?
Michael Erpenbach's email address is mi****@****ens.com
What is Michael Erpenbach's direct phone number?
Michael Erpenbach's direct phone number is +127076*****
What schools did Michael Erpenbach attend?
Michael Erpenbach attended Georgia Institute Of Technology.
What skills is Michael Erpenbach known for?
Michael Erpenbach has skills like Vendor Management, Analysis, Project Management, Process Improvement, Cross Functional Team Leadership, Leadership, Business Analysis, Business Process Improvement, Pmp, Strategy, Visio, Change Management.
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