WHAT I DO: I am passionate about helping people and their organizations achieve operational excellence. I do this by serving clients in the role of coach, advisor, teacher, and speaker.Coach – I know how to unlock the potential in individuals and groups to maximize their ability to improve work systems and operational performance.Advisor – I work with leaders and staff to align organizational strategy, culture, and competencies with approaches that enable excellence.Teacher – I utilize adult training methods to engage and inspire people to learn and apply concepts and methods to transform operations to perform better.Speaker – I will deliver a powerful and engaging talk to spark interest and knowledge for your group or organization.HOW I DO IT: I leverage more than 35 years of numerous operations and quality leadership interventions, and deep knowledge of Lean, Six Sigma, Business Process Management, and the Baldrige Excellence Framework to help clients achieve operational excellence. Approaches are adapted to match the unique culture, skills, structure, and environment of the client organization. WHO I WORK WITH: I work with executives, professional staff, and frontline workers to learn and understand how to make work processes perform well in the eyes of customers, employees, and organization owners/stakeholders. I work across multiple industries with significant experience in manufacturing, service, and healthcare organizations. Clients include organizations and individuals.WHAT OTHERS SAY:“Er is a good Baldrige thinker and an experienced quality expert that has proven effective at implementing positive change in many industries and organizations.” Mike Nichols, Past Chair and President at American Society for QualityREADY TO TALK?Call or text me at 336.749.7008, or send me an email at Er@RalstonExcel.com. I will respond promptly to your inquiry.