+ Improved daily call volume and decreased patient wait time by through effective communication scripting with patients, physicians, and other departments.+ Increased the number of appointments scheduled and reduced call duration time by preemptively scheduling patients that have not been seen by a provider a year or longer.+ Trained 3 new hires to reach the team's monthly outreach and call volume goals.

+ Created the logistics for public appearances for the Public Advocate and the First Deputy by coordinating with community partners throughout NYC, resulting in increased visibility and community involvement.+ Project lead for New Yorker's with Disability Panel Series: coordinated panelist outreach, logistics, and run of show.+ Reduced the time spent processing constituent stories for policy development.+ Assisted the tracking of current and past outreach projects, establishing metrics and reports to communicate progress with other leader.

+ Used web based (Google suite, Zoom and Nearpod) tools to create an engaging classroom environment in a remote only setting, with 90% of students actively engaged in the lessons, resulting in a final average grade of 82%, with 96% of the students passing the class.+ Modified lesson plans based on insights from assessment scores data and improved overall grade level performance; by creating lesson plans that supported students not meeting standards.+ Completed a demo lesson with the second grade team to address gaps and create standardized teaching models for the grade level, increasing student test scores.

+ Event Management: Collaborated with external and internal clients, by booking and managing their event accommodations using USI and Social Tables+ Oversaw setups for classrooms and meeting rooms on campus and completed daily office responsibilities for the Mount Vernon Campus

+ Created and updated contracts of 15+ external and internal clients and contributed $250K revenue based on the services requested by the client.+ Multiplied revenue by 15% by serving as a liaison between clients and partner offices within GW's campus, by promoting event spaces on campus and catering services.+ Supervised and oversaw the hiring and retention of a team of 10 staffers, facilitated new staff training, and led workshops and internal engagement for the team to ensure the team's success.+ Crafted and updated contracts based on clients needs, resulting in the direct management of over $1.75 million in contracts to aid towards a group revenue of over $6.5 million.