Errol Augustine Email & Phone Number

Savannah, Ga, Us

United States

Dubai, United Arab Emirates

-Facilitate and manage all resources (Time, Product, and People) to create and support "Customer Centric" service environment.-Sent Pre-flight email to operating crew highlighting important updates and information specific to the flight / Station or route, company goal and corporate values, emphasis on Emirates Image and uniform standards.-Led the team during Pre-flight Briefing, Promoted a positive, friendly and professional work environment.-Built partnerships with diverse internal teams and operations departments to streamline processes.-Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.-Supervised team of 12 to 25 crew per flight, assessed performances to determine training needs and define accurate plans for decreasing process lags.-Assisting in the onboarding of Ab-initio crew on their Supernumerary flights, providing on the job training, feedback and signing off the first live flight performance / knowledge Check-list. -Increased regulatory compliance by accurately completing tasks and adhering to safety regulation.-Practiced critical thinking to break down problems, evaluate solutions and make decisions.-Improved operations through consistent hard work and dedication.-Led team of 12 to 25 crew per flight in Ad-hoc situation such as extended delays due to Technical on ground, runway closers, Airspace and Airport's limitation, Operating crew flight time limitations or diversions due weather, Medical or technical reasons.-Ensure adherence to General Civil Aviation Authority and company regulations, while training in emergency situations, help to diffuse high-level situations from escalating to emergency levels.-Fielded reports to Operational Oversight department and to identify trends and constantly look for different ways to improve product.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Enhanced customer satisfaction ratings by motivating team members to strengthen qualityand increase productivity.-Offered friendly and efficient service to customers, handled challenging situations with ease.-Built strong relationships with customers through positive attitude and attentive response.-Lead teams of 4 to 6 based on airline requirements per flight for some of major airlines e.g. British Airways, KLM, Singapore Airlines, Qatar, Airways, Lufthansa, Gulf Air, Swiss Air, Malaysian, Airlines, Korean airlines etc.-Positioned as go-to person for staff members, troubleshooting complex administrative and training issues promptly.-Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.-Managed all aspects of Flight disruptions and handling e.g. Cancellation due technical (AOG),Weather conditions, Runway closures, Airport Limitations, Operating Crew limitations etc.-Performed Team evaluations to assess service members and assist with promotion plans.-Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.-Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.-Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.-Participated in daily operational, safety and security meetings to maintain optimal controls.-Managed team member schedules and work assignments. Plan manpower and organize overtime effectively.-Obtained data from Concourse operations e.g. Transfer Desk, Special handling and Meet and Assist Services, prepared cumulative daily shift operations report with numbers of customer handled, incidents and actions..