Errol Goyal, Itil4-Mp Email & Phone Number

Doha, Qatar

➢ Responsible for directing and overseeing the efficient and effective delivery of L1 and L2 support services, ensuring that deliverables and functionality are achieved as defined in thecontract and agreed KPIs and SLA.➢ Responsible for effective and reliable onshore and offshore end-user support operation. Optimizing service performance and continuous.

Doha, Qatar

➢ Ensures high quality L1 and L2 end user support by monitoring IT daily operation performance thru ITSM tool. Created dashboards to effectively captures priority tickets.➢ Daily SLA analysis of incidents and service request to make sure no breach of SLAs.➢ Facilitates IT related projects for end user devices requirement in onshore (new offices and office.

Doha, Qatar

➢ Handles day-to-day L2 support in HQ and in offshore via remote assistance, phone call or site visit if required. Supports and configures desktop, workstation, laptops, and IP phones.➢ Assist Network and System team for any switch or server installation or transfers in offshore.➢ Print Service administrator. Responsible for all printer services, vendor.

Doha, Qatar

➢ Provide L1/L2 support for incidents and service requests to users in Maersk Oil Qatar.➢ Supports and configures desktop, workstation, laptops, and IP phones.➢ Provide end user support for Enterprise Mobility solutions like Citrix, RSA token, checkpoint VPN, Citrix.➢ Integral technical function in the Emergency management team including broad.

Makati, National Capital Region, Philippines

➢ Installations, configurations, and maintenance of network Core Routers and switches, distribution, and access switches, Cisco ASA/PIX Firewalls, F5 load Balancer, Webscreen, structured network cabling, and Telephony. 24-by-7 and on-call monitoring of network infrastructure.➢ Design, implement, and maintain network infrastructures required for.

Makati, National Capital Region, Philippines

Philippines

➢ Installation, configuration, and maintenance of network core switches, routers, firewall and structured network cabling.➢ Administration and Monitoring of Network equipment such as routers, switches, modems. Update documentation for any maintenance, upgrade of any network equipment.➢ Provides design, adequate planning, project management for special.

Philippines

➢ Configure PC’s, printers, modems, scanners, fax modems, and network interface cards. Connect workstation to the network. Install required Operating System files, device driver, and executables. Test and certify functions. Installed company approved software and electronic access.➢ Troubleshoot all computer problems to determine if hardware or software.

Philippines

➢ Aids users regarding hardware and system related problems.➢ Executes all scheduled production runs and procedures to unsure delivery of identified production targets/levels.➢ Continuously monitor operational status of all Data Center equipment.➢ Resolves all ATM problems and system errors if within my capability.➢ Monitors and prepares system performance.