• Act as a liaison with Comcast engineering personnel, company consultants, and vendors, ensuring effective communication and collaboration between all parties involved in construction projects.• Conduct regular inspections to ensure compliance with federal, state, and company standards, maintaining a high level of quality for all construction work performed by employees and contractors.• Implement efficient methods, practices, policies, procedures, and change processes, keeping employees informed of any updates or modifications to optimize workflow and productivity.• Create and assign work schedules to employees and contractors, ensuring optimal resource allocation and timely completion of construction projects.• Manage and maintain resources, including vehicles, equipment, and inventory, ensuring they are in proper working order and readily available for construction activities.• Collaborate closely with upper management, provide valuable input, and participate in project execution to ensure successful project outcomes.• Create and update detailed logs and reports on construction progress, projects, materials, and expenditures, serving as a resource to other team members in maintaining accurate records.• Assist in planning various aspects of the construction process, including workflow, production planning and control, and cost control of materials and labor.• Review and resolve customer requests and complaints promptly, ensuring a high level of customer satisfaction and maintaining positive relationships.• Demonstrate independent judgment and discretion in matters of significance, consistently making informed decisions to drive project success.• Maintain regular, consistent, and punctual attendance, including availability to work nights, weekends, variable schedules, and overtime as necessary.• Perform additional duties and responsibilities as assigned, displaying a proactive and adaptable approach to work.

Provides strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintains detailed sales product knowledge, including competitive information. Provides superior customer service with all customer interactions. Evaluates customers’ potential product needs and make appropriate recommendations ● Utilizes retention techniques to proactively retain existing customers from canceling service ● Meets and exceeds sales quotas in an accountability-based culture ● Manages store inventory, processed equipment transactions, and handled high volumes of cash and other payment activity with a focus on maximizing the customer experience. ● Works in a fast-paced, high-volume environment and, where applicable, covered multiple store locations throughout the operating area

Coordinates acquisition of right-way-permit from utility walkout to permit closure. Ensuresaccuracy of walkout surveys and completes CAD submissions. Acts as the liaison betweencustomer, construction and municipality permitting department. Facilitates smooth transitionfrom construction completion/restoration to permit closure.● Performs utility walkout for right-of-way permitting● Submits permit packets to local municipalities driving permits to a zero-queue each day● Evaluates survey walkout maps and reviews CAD drawings for submission● Communicates clearly and quickly with managers and other departments about changes toprocess or obstacles to work flow● Coordinates construction efforts with Construction Supervisor for project completion bypredetermined deadlines including site access● Follows-up on old cases with appropriate departments to move jobs through the permittingprocess as quickly as possible● Builds a job packet including photos, maps and supporting documentation● Documents any changes in job cases or status a minimum of two times per week● Works with Inspection team to smoothly and efficiently pass inspections

Coordinates cable projects and ensures that all operations are completed in accordancewith customer and industry specifications. from walkout to completion. Ensures accuracy ofconstruction documents including permitting, walkout/survey results, funding and scope ofwork. Creates detailed scopes of work for property managers to facilitate construction andcoordinates restoration completion according to the city inspector’s specifications. Acts as theliaison between the customer and Comcast to ensure that construction agreement is adheredto.● Schedules walkout with property owners to evaluate job specifications● Coordinates construction efforts with Construction Supervisor for project completion bypredetermined deadlines including site access● Builds a job packet including photos, maps and supporting documentation● Requisitions materials needed for the construction operations● Prepares a line item cost estimate● Resolves complaints with property owners in areas where our personnel are assigned● Completes and maintains accurate "AsBuilt Maps" for areas built

• Coordinates project status updates and communication in various tools and systems• Launch and close out various tasks related to surveys, premise surveys and construction in order to facilitate a smooth customer order workflow• Support Enterprise and Senior Business Account Executives in creation, monitoring and processing of orders• Perform project coordination role for the delivery of advanced products partnering with Tech Ops, Warehouse and Complex Order teams.• Understanding scope of work and objectives while identifying and analyzing risks and issues.• Submit customer credits for referrals, billing errors or executive escalations• Coordinate special projects, portfolios, and support readiness testing for new product launches.• Facilitate mesh and backhaul projects to build business case to optimize construction capital• Participate in ongoing training in order to keep up to date on offers, system changes and additional work requirements• Design and deliver new customer training, including Comcast processes, products, services, devices, and product portal usage for ordering cable products and reviewing customers’ account information.

Provided strong understanding and enthusiasm around technology, especially around Comcastproducts and services. Maintained detailed sales product knowledge, including competitiveinformation.● Provided superior customer service with all customer interactions. Evaluated customers’potential product needs and make appropriate recommendations● Utilized retention techniques to proactively retain existing customers from canceling service● Met and exceeded sales quotas in an accountability-based culture● Managed store inventory, processed equipment transactions, and handled high volumes ofcash and other payment activity with a focus on maximizing the customer experience.● Worked in a fast paced, high-volume environment and, where applicable, covered multiplestore locations throughout the operating area

Assistant to the Store Supervisor. Managed a staff of 12, Handled customer escalations.Provided strong understanding and enthusiasm around technology, especially around Comcastproducts and services. Maintained detailed sales product knowledge, including competitiveinformation.● Performed scheduling, interviews, and training tasks, team building, orientation, providingdirect training, and providing resources for training● Performed store financial audits and implemented policies regarding monetary handling● Managed day to day team goals as well as coaching and enforcement of store policies● Held team meetings to maintain appropriate information of reps regarding sales integrity,best practices and accountability● Met and exceeded sales quotas in an accountability-based culture

Performed customer service to meet the needs of one of the Northbay’s biggest Comcast customer service center. Handled customer transactions including but not limited to; billing, account research, and service establishment. Provided clerical assistance to the team, prepared quality assurance work orders, cash handling/deposits, and customer information of products and services that the company provides. • Customer service, cash management, equipment issues/exchanges.• Create new accounts, upgrade/sell products to customers and meet monthly sales goal. • Go to person in the office regarding customer service related issue in the absence of management.