Erroll Woods Email & Phone Number

Greater Atlanta Area

Metro Atlanta, Ga

Managing the quality of Credit Card Payment solutions.

Austin, Texas Area

Directed software QA for an internet banking product suite. Manager 9 technical resources, coordinated with leaders of other Q2 groups (development, support, implementation, product management, operations, security and others). Selected and implemented QA tools (test automation, test case management, defect tracking, project tracking, etc.). Documented QA processes and mentored staff using new processes. Directed test automation efforts for mobile and web portals. Performed issue (customer and internal) troubleshooting, root cause analysis, issue documentation and aided deployment of resolutions. Represented QA goals at various corporate meetings.

Atlanta, Georgia

Managed test development and execution against a cloud-based Web filtering and security product known as Flex.

Cebu, Philippines

Directed software QA and product certifications (IPv6 Ready, JITC, Common Criteria) for IPv6-enabled DNS, VOIP and network session management appliances. Performed U.S. product releases and order fulfillment. Coordinated with certification agencies on requirements and test scheduling. Traveled to Cebu to teach QA processes and mentor QA and Support personnel. Performed as the Project Manager for a Philippine Long Distance Company (PLDT) project for 3 months. Departed Infoweapons when U.S. office was closed in January 2009.

Built and lead a software QA department for 8 years. Coordinated with other department leaders to create, evaluate and improved an integrated email security appliance. Reviewed feature requirements, designs then developed testing materials (test plans, test cases, test data). Selected, mentored and evaluated technical personnel. Developed QA processes. Selected 3rd party tools. Maintained QA test environments and aided production deployments. Reported QA goals, status and budget needs to Executive Management.

Norcross, Ga

Build and lead the QA department which created the "World's First Internet Bank - SFNB" . Reviewed product requirements and design plans, then identified potential shortfalls and real world scenarios. Developed testing materials (test plans, test cases, test steps and data, etc.). Reviewed customer issues and lead release planning. Selected, mentored and evaluated QA technical personnel. Developed and continuously improved QA processes. Evaluated, selected and justified purchase of 3rd party tools. Maintained QA test environments, Participated in evaluation, issue reporting and troubleshooting issues for all product releases. Interacted and coordinated with other department managers. Aided process development within other departments. Briefed executive managers on a recurring basis.