I lead a talented team in accomplishing client initiatives spanning photography, videography, marketing and advertising, and web design. With a passion for capturing stories in visually stunning and emotionally resonant ways, our team is dedicated to helping businesses and individuals bring their visions to life.At R&R Studios, we take pride in our ability to transform creative ideas into impactful campaigns, leveraging the power of persuasion to achieve our clients' goals. As the driving force behind our operations, I foster a positive and collaborative work environment, where each team member is empowered to contribute their unique talents and expertise. Together, we strive to craft digital experiences that captivate, convert, and inspire.

I offer expert advice and guidance on information systems and technology infrastructure to help businesses streamline their operational workflows, enhance efficiency, and meet strategic goals. By conducting thorough interviews and reviewing documentation, I implement targeted improvements that address bottlenecks and inefficiencies for optimum operations. Through regular stakeholder engagements, I ensure the alignment of IT solutions with their overall business objectives and evolving operational needs.I manage the development of a technology strategy and roadmap, providing clients with a coherent, future-focused plan that drives continuous innovation. Leading the seamless implementation and integration of new information systems, I enable our clients to increase business efficiency, productivity, and competitive advantage. Furthermore, I deliver detailed analysis and drive data-driven discussions with stakeholders, ensuring a comprehensive understanding of proposed changes and their impacts organization-wide.

Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services to over 90% of the Fortune 500.In this role, I spearheaded the Avaya to Genesys project as the Client Operations Lead, also known as the "Voice of the Customer" for Client Ops. Later, I assumed the role of UAT coordinator during the project's final stages. This involved providing guidance to business unit leaders on writing effective use cases and test cases and conducting efficient UAT processes.On a daily basis, my responsibilities revolved around collaborating with client operations and back-office teams to optimize processes and implement operational best practices. Working closely with our in-house developer, we devised VB scripts that resulted in a remarkable 43% cost reduction and saved 4.25 FTE. Additionally, I identified process gaps, streamlined business procedures, and set up a SharePoint system for efficient SOX audit data management and streamlined team communication.I was entrusted with leading a team of offshore developers from Accenture, where our primary goal was to fully automate complex manual back-office workflows. In this role, I served as the Project Manager, guiding the team and demonstrating the benefits of their work to stakeholders, particularly senior leadership. To effectively communicate progress and savings, I created a dashboard and provided regular reports, highlighting significant savings of $3.3k and 1.36 FTE. Drawing from my experiences with offshore developers, I spearheaded a proof-of-concept project to establish a new business unit. This effort involved conducting comprehensive analysis, securing senior leadership approval, and overseeing the development of the unit. I coordinated with InfoSec, IT, and Procurement, and worked with Automation Anywhere Solutions Engineer and other key personnel to build and implement automation solutions for back-office processes.

I managed and maintained proprietary software programs for a diverse clientele in the shipping industry. I supported the internal migration to Salesforce, where I played a key role in analyzing current processes and crafting data-driven strategies. This facilitated a seamless transition from Siebel to Salesforce (SFDC), improving process efficiency.I also facilitated the resolution of complex technical issues within the Customer Communication Management software using MS Access, Visual Basic, and SendPro Online. My efforts set a record for the fastest resolution time within the team, enhancing user satisfaction. In collaboration with the development team, I streamlined the customer handoff process from installation to service. Providing remote assistance for the successful rollout of hardware and software, I ensured smooth onboarding experiences.

Wausau Financial Systems delivers best-of-breed financial technology, services, and solutions for thousands of organizations globally.I assessed the performance of proprietary software programs for multiple global clients in the financial sector to identify improvement areas, resolve complex issues, and optimize their business operations. Also, I drove business process improvements and trained tier 1 helpdesk representatives, enhancing our team’s efficiency. Using our internal processes and tools, I monitored and completed client-initiated work items, providing assistance in troubleshooting and effectively reducing the number of open tickets.

Sound Solutions, Inc. is part of the data processing, hosting, and related services industry.I analyzed and resolved network problems within Windows, Cisco, and VMware systems to ensure network safety and secure business operations. This involved aiding in migrating Windows proprietary patching software to an automated solution and managing the successful transition of 150+ users from desktop to client-server software. Additionally, I oversaw IT network maintenance, collaborating with the support staff of our vendors, including Microsoft, Barracuda, and Intel, ensuring optimal network performance and data security through proficient troubleshooting.