Ersan Lukovac Email & Phone Number

Boise, ID, US

New Plymouth, ID, US

• Achieved $1.23 million in Annual Recurring Revenue (ARR) in the first year, contributing significantly to the company’s overall revenue growth.
• Achieved recognition as the highest-grossing New Logo Carrier Sales Partner in Year 1, generating significant revenue and exceeding new business acquisition goals.
• Developed and executed strategic sales plans to grow new business, build relationships with new clients, and optimize revenue streams.
• Managed the full sales cycle from lead generation to closing deals, maintaining a pipeline of high-value opportunities, ensuring consistent performance against quota.
• Collaborated with cross-functional teams including factoring, marketing, customer success, and product development to enhance customer experience and drive retention.
• Utilized Salesforce and Salesloft at a high level to track progress, analyze data, and refine sales strategies to maximize efficiency and productivity.

New Plymouth, ID, US

• Created detailed business plans designed to attain predetermined goals and quotas.
• Managed the entire sales cycle, from finding new clients to securing new logo partnerships.
• Unearthed new sales opportunities through networking and turned them into long-term partnerships.
• Responded to complaints and resolved issues to the customer's satisfaction and to maintain the company's reputation.
• Developed solid sales proposals to convince potential and existing customers to purchase company products and services.
• Successfully onboarded and closed new carrier partnerships, contributing to the company’s expansion.

New York, New York, US

• Managed and resolved escalated customer issues in a timely and professional manner.
• Collaborated with cross-functional teams to identify root causes of customer issues and develop solutions to prevent escalations.
• Communicated with customers via phone, email, or chat to understand their concerns and provide timely issue resolution.
• Ensured customer issues were documented accurately and thoroughly in the company's database or ticketing system.
• Provided training to frontline customer service representatives to improve issue resolution and customer satisfaction.Accomplishments✪ Resolved 95% of escalated customer issues within established service level.

New York, New York, US

• Developed and implemented remediation procedures and protocols to ensure consistent and effective issue resolution.‎
• Collaborated with quality assurance teams to identify and address product issues that may be contributing to customer ‎escalations.‎
• Participated in cross-functional projects and initiatives aimed at improving the customer experience.‎Accomplishments✪ Coordinated with internal teams to implement remediation actions and prevent future issues.

New York, New York, US

• Assisted in the coordination of training sessions, including scheduling, room setup, and ensuring all materials were available.‎
• Provided administrative support for the training team, including preparing and distributing training materials, maintaining ‎training records, and scheduling training evaluations.‎
• Collaborate with trainers and subject matter experts to develop and update training materials and course content, ensuring that ‎all training programs are effective and up-to-date.‎Accomplishments✪ Increased efficiency.

New York, New York, US

• Developed project plans and timelines to ensure successful project completion within established timelines and budgets.‎
• Monitored project progress, identifying potential issues or delays and implementing solutions to ensure project goals were ‎met.‎
• Facilitated communication and collaboration among project team members, ensuring that all stakeholders were informed and ‎engaged throughout the project lifecycle.‎Accomplishments✪ Successfully completed projects.

Determined method of shipment and prepared bills, invoices and other shipping documentsReceived merchandise - checked and signed delivery slips, and assisted with unloading as necessaryInspected and verified incoming goods against invoices or other documents, recorded shortages and rejected damaged goodsAccepted or returned merchandise according to.

Boise, Idaho, US

Boise, Idaho, US

Properly matching BOL documents with the correct outbound and inbound shipmentsVerify the type and quantity of each item by matching order to the packing list or invoiceRecord any discrepancies in item quantity or type on inbound and outbound productsInspect inbound shipments for damage, proper signature of drivers, and properly documentingand alerting.