Ersan Lukovac Email & Phone Number

Boise, Id, Us

New Plymouth, Id, Us

• Achieved $1.23 million in Annual Recurring Revenue (ARR) in the first year, contributing significantly to the company’s overall revenue growth. • Achieved recognition as the highest-grossing New Logo Carrier Sales Partner in Year 1, generating significant revenue and exceeding new business acquisition goals. • Developed and executed strategic sales plans to grow new business, build relationships with new clients, and optimize revenue streams. • Managed the full sales cycle from lead generation to closing deals, maintaining a pipeline of high-value opportunities, ensuring consistent performance against quota. • Collaborated with cross-functional teams including factoring, marketing, customer success, and product development to enhance customer experience and drive retention. • Utilized Salesforce and Salesloft at a high level to track progress, analyze data, and refine sales strategies to maximize efficiency and productivity. • Provided tailored solutions and demonstrated product value to prospects, aligning their business needs with Truckstop.com’s offerings. • Maintained strong client relationships, ensuring continued customer satisfaction and upselling opportunities to further increase ARR to decrease churn. • Recognized as a top performer for consistently exceeding sales targets and contributing to the team’s overall success.

New Plymouth, Id, Us

• Created detailed business plans designed to attain predetermined goals and quotas.• Managed the entire sales cycle, from finding new clients to securing new logo partnerships. • Unearthed new sales opportunities through networking and turned them into long-term partnerships.• Responded to complaints and resolved issues to the customer's satisfaction and to maintain the company's reputation.• Developed solid sales proposals to convince potential and existing customers to purchase company products and services. • Successfully onboarded and closed new carrier partnerships, contributing to the company’s expansion. • Consistently ranked as a top performer by driving substantial revenue growth through strategic new logo acquisition and tailored sales approaches. • Demonstrated expertise in identifying, targeting, and securing high-value carrier accounts, ensuring long-term relationships and profitability.

New York, New York, Us

• Managed and resolved escalated customer issues in a timely and professional manner.• Collaborated with cross-functional teams to identify root causes of customer issues and develop solutions to prevent escalations.• Communicated with customers via phone, email, or chat to understand their concerns and provide timely issue resolution.• Ensured customer issues were documented accurately and thoroughly in the company's database or ticketing system.• Provided training to frontline customer service representatives to improve issue resolution and customer satisfaction.Accomplishments✪ Resolved 95% of escalated customer issues within established service level agreements (SLAs), resulting in a 20% increase in customer satisfaction scores.✪ Developed and implemented an escalation protocol that reduced the average resolution time of complex issues by 30%.

New York, New York, Us

• Developed and implemented remediation procedures and protocols to ensure consistent and effective issue resolution.‎• Collaborated with quality assurance teams to identify and address product issues that may be contributing to customer ‎escalations.‎• Participated in cross-functional projects and initiatives aimed at improving the customer experience.‎Accomplishments✪ Coordinated with internal teams to implement remediation actions and prevent future issues, resulting in a 30% decrease ‎in the number of non-compliant activities detected.‎

New York, New York, Us

• Assisted in the coordination of training sessions, including scheduling, room setup, and ensuring all materials were available.‎• Provided administrative support for the training team, including preparing and distributing training materials, maintaining ‎training records, and scheduling training evaluations.‎• Collaborate with trainers and subject matter experts to develop and update training materials and course content, ensuring that ‎all training programs are effective and up-to-date.‎Accomplishments✪ Increased efficiency of training sessions by 25% through improved coordination and organization of training materials.‎✪ Received 95% positive feedback from trainees on training sessions, indicating high satisfaction with training content and ‎delivery.‎

New York, New York, Us

• Developed project plans and timelines to ensure successful project completion within established timelines and budgets.‎• Monitored project progress, identifying potential issues or delays and implementing solutions to ensure project goals were ‎met.‎• Facilitated communication and collaboration among project team members, ensuring that all stakeholders were informed and ‎engaged throughout the project lifecycle.‎Accomplishments✪ Successfully completed projects on-time and within budget, resulting in a 95% satisfaction rate among project ‎stakeholders.‎✪ Developed and implemented a new project management process that increased project efficiency by 20%.‎

Determined method of shipment and prepared bills, invoices and other shipping documentsReceived merchandise - checked and signed delivery slips, and assisted with unloading as necessaryInspected and verified incoming goods against invoices or other documents, recorded shortages and rejected damaged goodsAccepted or returned merchandise according to established company procedures. Calculated prices according to guidelines, and affixes bar codes, prices, and security tags as necessary.Organized distribution and shipping of merchandise. Made necessary verifications against documents, unpacked and routes goods to appropriate storage areas. Handled customer pick-ups.Operated forklift, hand truck and other equipment to load, unload, transport and store goodsMaintained internal record-keeping systemsContacted resource people for various information. Contacted transport companies and suppliers in order to expedite, trace or return merchandise that does not conform to specifications or purchase orders.Assembled containers and crates, packs goods to be shipped and prepares identifying information and shipping instructionsKnows safe storage and handling procedures for various chemicals and materialsKnows proper shipping procedures for transportation of dangerous goodsTook inventory, maintained storage area, organizes and places stock on shelves. Ensures area is secure at all times.

Boise, Idaho, Us

Boise, Idaho, Us

Properly matching BOL documents with the correct outbound and inbound shipmentsVerify the type and quantity of each item by matching order to the packing list or invoiceRecord any discrepancies in item quantity or type on inbound and outbound productsInspect inbound shipments for damage, proper signature of drivers, and properly documentingand alerting management of any issues.Properly stage outgoing items to ensure shipment to the appropriate destination in a timelymannerEnsure all required labels and product information is made visible on each pallet or shipmentSafely and efficiently run the Fork LiftHelp develop SOPs and lead by exampleWarehouse & Inventory ControlMonitoring inventory to ensure items are organized and easily accessible to all team membersPhysically receiving raw materials into warehouse, and coordinating with purchasing and/orsupervisor to ensure inspection and identification of issuesCommunicate any receiving issues to supervisor on a daily basisExecute the receipt of incoming materials from vendorsProperly organize and arrange the warehouse for efficient storage of inventoryCoordinate with other production members to ensure proper cleanliness and organization of allwarehouse areasAssist in developing inventory control processes throughout the facility to increase efficiencyHelp develop SOPs and lead by example