Ersela Muka-Ylli work email
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Ersela Muka-Ylli personal email
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Committed and passionate hospitality management professional with strong background in operations and food and beverage management. A proven leader with experience in building strong teams, developing and delivering first class service, project management, cost control and overseeing profitable operations.
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General ManagerThe Dagny Boston Aug 2024 - Present -
Assistant General ManagerThe Dagny Boston Jan 2020 - Aug 2024
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Human Resources DirectorThe Dagny Boston Aug 2023 - Apr 2024
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Director Of OperationsAmes Boston Hotel Sep 2016 - Sep 2019o Reported to Area General Managero Responsible for overseeing the daily operations of the hotel and staff of 60o Played an integral part in the successful conversion from an independent hotel to a Hilton Franchise Hotel as part of the Curio Collection. Changed, wrote and implemented all SOP’s and trained the team on new standards and expectations.o Assisted with the closing of the hotel in September 2019 following a sale in August 2019.Task Force: Opening Team for the THE TENNESSEAN Hotel. -
Director Of Front OfficeBattery Wharf Hotel - Boston Waterfront Feb 2016 - Sep 2016Boston, Ma, Uso Responsible for management of all functions of front office, including front desk management, guest service agents, bellmen, doormen, night audit, PBX and concierge.o Duties included payroll, scheduling, training, counseling and discipline, guest satisfaction, and interfacing with sales, revenue management, and reservations. -
Front Office ManagerHilton Oct 2014 - Feb 2016Mclean, Va, Uso Responsible for management of all functions of front office, including front desk management, guest service agents, doormen, night audit and concierge.o Duties included payroll, scheduling, training, counseling and discipline, guest satisfaction, and interfacing with sales, revenue management, and reservations.o Surpassed SALT (Guest Satisfaction Score) goals in four consecutive quarters in 2015, by 7-9 points Year Over Year.Task Force: Opening Team for Hilton West Palm Beach -
Director Of RoomsIntercontinental Hotels Group (Ihg®) May 2011 - Aug 2014Windsor, Berkshire, GbManaged a day-to-day rooms product for a 270 guest room hotel. Daily management of front office and housekeeping employees, as well as the leadership team for both departments. Worked closely with the Director of Facilities and Projects to increase and maintain the overall physical condition of the guest rooms, as well as public areas. Concentration on employee relations, budget and financial accuracy, guest room condition/cleanliness, and guest experience scores. Responsible for all Social Media responses/follow up. Responsible for Revenue. -
Front Office & Housekeeping DirectorRevere Hotel Boston Common Jan 2002 - Apr 2011Boston, Ma, UsGSA, FO Supervisor, AFOM, HK Supervisor, HK Manager, MOD -
Pharmacy InternBrigham And Women'S Hospital May 2001 - Sep 2002Us
Ersela Muka-Ylli Skills
Ersela Muka-Ylli Education Details
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Newbury College& Service Management
Frequently Asked Questions about Ersela Muka-Ylli
What company does Ersela Muka-Ylli work for?
Ersela Muka-Ylli works for The Dagny Boston
What is Ersela Muka-Ylli's role at the current company?
Ersela Muka-Ylli's current role is General Manager.
What is Ersela Muka-Ylli's email address?
Ersela Muka-Ylli's email address is em****@****own.com
What is Ersela Muka-Ylli's direct phone number?
Ersela Muka-Ylli's direct phone number is +185725*****
What schools did Ersela Muka-Ylli attend?
Ersela Muka-Ylli attended Newbury College.
What skills is Ersela Muka-Ylli known for?
Ersela Muka-Ylli has skills like Hospitality Management, Hospitality Industry, Hospitality, Hotel Management, Front Office, Hotels, Customer Service, Revenue Analysis, Microsoft Office, Management, Resorts, Banquets.
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