Ershad Hussain Khan

Ershad Hussain Khan Email and Phone Number

Proprietor and CEO @ Bangladesh
Bangladesh
Ershad Hussain Khan's Location
Bangladesh, Bangladesh
Ershad Hussain Khan's Contact Details

Ershad Hussain Khan personal email

Ershad Hussain Khan phone numbers

About Ershad Hussain Khan

An experienced Customer Service professional with more than 14 years in Customer Service Industry as well as in Telecom Sector. Having versatile exposure in various Customer Care Operations,Call center solutions, IVR & Call Routing , Call Volume & CS Transactions reduction , Telemarketing & Telesales, Planning & Development of CS Projects & Strategies,Quality Assurance, Digital & Self Service Platforms , Process re engineering and Cost optimization. A natural leader with expertise in effective people management and development strategies in line with the need of the business ; also experienced in effectively working under pressure and meeting deadlines with excellent results.

Ershad Hussain Khan's Current Company Details
Aura Agro Farm

Aura Agro Farm

Proprietor and CEO
Bangladesh
Ershad Hussain Khan Work Experience Details
  • Aura Agro Farm
    Proprietor And Ceo
    Aura Agro Farm
    Bangladesh
  • Aura Agro Farm
    Proprietor & Ceo
    Aura Agro Farm Jun 2017 - Present
    Ashulia,Savar,Dhaka
    • Founder of the company• Secured funding, resources and productive development to operate business successfully• Created successful marketing plans, business strategies and sales plans to increase company sales & revenues over the years• Created various business strategies to increase the production ratio as well as sustainability measures.• Managed to scale up the businesses by employing 15 staff and overseeing entire operations round the year
  • Banglalink
    Customer Care Director
    Banglalink May 2014 - May 2017
    Tigers Den,Gulshan - 1,Dhaka ,Bangladesh
    To Lead the whole Customer Service Department which consist of Contact Center, Customer Experience , Credit Risk Management , Telesales , Service Quality assurance , Training & Development , Digital & Self service contact channel management .
    View
  • Banglalink
    Head Of Careline ( Contact Center )
    Banglalink Jul 2009 - May 2014
    Dhaka, Bangladesh
    Lead one of the largest Multimedia Contact Center Operation in Bangladesh . The contact center was based on different operations including Inbound Customer service, Outbound Customer service, Complaint Management , Service Quality assurance & Social Network service management
    View
  • Banglalink
    Head Of Planning & Development,Customer Care Department
    Banglalink Jul 2008 - Jun 2009
    Responsible for the Project & Strategy Planning & Development Activities of Customer Care Department . Also lead the Training team of Customer service which was developed to do the TNA of the employees & based on that arrange / conduct the required functional & soft skill training.
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  • Banglalink
    Manager, Quality Assurance, Customer Care Department
    Banglalink Jan 2008 - Jun 2008
    Ensure Quality of Service from Customer Care Department in every aspects of service - contact center, customer front end operations & back office & credit management.
    View
  • Banglalink
    Assistant Manager, Quality Assurance,Customer Care Department
    Banglalink Dec 2006 - Dec 2007
    Responsible for the Overall Quality Assurance of the Customer Care Department
    View
  • Citycell
    Senior Executive, Customer Care
    Citycell May 2004 - Oct 2006
    Leading a Team of Customer Service Providers
    View
  • Citycell
    Executive , Customer Care
    Citycell Jun 2003 - Apr 2004
    Provided Services to our Customers
    View

Ershad Hussain Khan Skills

Team Management Telecommunications Management Call Centers Customer Experience Team Leadership Customer Service Business Planning Project Planning Vendor Management Call Center Business Development Customer Satisfaction Contact Centers Project Management Leadership Quality Assurance Market Research Cross Functional Team Leadership People Management Strategic Planning Process Improvement Budgets Change Management Analysis Customer Retention Business Case Leadership Development People Development Process Engineering Contact Center Consulting Business Analysis Contact Center Strategy Performance Management New Service Introduction Operations Management Budget Preparation Customer Lifecycle Management Motivational Speaking

Ershad Hussain Khan Education Details

  • Faculty Of Business Studies, Dhaka University
    Faculty Of Business Studies, Dhaka University
    Finance
  • B.A.F Shaheen College, Tejgoan ,Dhaka
    B.A.F Shaheen College, Tejgoan ,Dhaka
    Science
  • B.A.F Shaheen School & College
    B.A.F Shaheen School & College
    Science

Frequently Asked Questions about Ershad Hussain Khan

What company does Ershad Hussain Khan work for?

Ershad Hussain Khan works for Aura Agro Farm

What is Ershad Hussain Khan's role at the current company?

Ershad Hussain Khan's current role is Proprietor and CEO.

What is Ershad Hussain Khan's email address?

Ershad Hussain Khan's email address is er****@****ail.com

What is Ershad Hussain Khan's direct phone number?

Ershad Hussain Khan's direct phone number is (019) 711*****

What schools did Ershad Hussain Khan attend?

Ershad Hussain Khan attended Faculty Of Business Studies, Dhaka University, B.a.f Shaheen College, Tejgoan ,dhaka, B.a.f Shaheen School & College.

What are some of Ershad Hussain Khan's interests?

Ershad Hussain Khan has interest in New Idea Generation, Education, Cycling, Photography, People Management.

What skills is Ershad Hussain Khan known for?

Ershad Hussain Khan has skills like Team Management, Telecommunications, Management, Call Centers, Customer Experience, Team Leadership, Customer Service, Business Planning, Project Planning, Vendor Management, Call Center, Business Development.

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