Ershla Johnson is an accomplished Operations Executive and Consultant. Her career is characterized by an established record of success in bridging complex initiatives with the strategic vision of an organization. Ershla has generated ongoing bottom-line savings and improved service efficiencies by streamlining processes and orchestrating policies to increase capacity and productivity. Ershla is known for fostering an environment of inclusion, valued feedback, and consistent innovation to drive sustainable outcomes. She has demonstrated excellence in building high-performing teams and inspiring employees in ways that create meaningful change. Ershla is a forward-thinking leader with unparalleled ability to meet organizational goals through process innovation, cross-functional team collaboration, employee engagement, and authentic leadership. As a Business Strategist, she prioritizes cultivating the client experience, thus garnering trust and confidence. With more than 20 years of progressive experience in operations, leadership, and client consulting, Ershla specializes in organizational effectiveness, change management, and culture transformation.Having a passion for helping others discover their purpose, Ershla provides career coaching and mentoring to young professionals and rising leaders. She has been a guest speaker and workshop facilitator for several organizations in the corporate and non-profit space. Ershla believes “it is our obligation, as seasoned leaders, to take time building a foundation, imparting knowledge, and sharing our experiences with the next generation”.Key Accomplishments:• Optimized team performance through org redesign, talent matching, and technology enhancements yielding 30% improvement in productivity.• Reduced company healthcare spend nearly 35% by revising the employee benefits offering to be more competitive and affordable.• Operationalized new sales processes, allowing for a 25% reallocation of time to client-focused initiatives and programs.• Tripled enterprise client program in 18 months.• Increased annual recurring revenue of enterprise client program from $2.5M to $11M through a three-year growth strategy. • Yielded 20% annual cost savings through organizational effectiveness initiatives.