Ertan Kocaelli Email and Phone Number

Led team of 40 technical professionals with 7 direct reports in providing software development for order to cash processes and related services, demand and application management, billing and collection, business intelligence, system and database management, information security and IT helpdesk. Transformed IT into a strategic business partner. Managed and delivered projects on time and within budget. Responsible for budgeting, design and support of all IT services.Key achievements:• Steered the database unification project with an German integrator company to combine two subscription management and three billing systems.• Established management and reporting devices to build asset tracking system for keeping over one million receivers & modems under control. • Managed migration of 300 servers & storages to the new datacenter location without losing data and significant service interruption. • Launched dealer commission management engine to calculate and manage all type of commission structures and integrate finance system ledgers.• Deployed distributed document scanning system in dealer shops to collect subscription documents immediately and reduced process time from days to hours.• Completed business continuity plan and managed the plan as the business continuity coordinator.• Implemented ISO 27001 information security management certification and PCI data security standards.• Prepared full of data set including subscriber figures and IT infrastructure to start a due diligence data room for an US-based investor.• Created datawarehousing system that expedited resolution to practice management concerns, supplying access critical indicators and continual data streams for ad hoc reporting.• Contributed to virtualization of %30 of all server inventory, reduced hardware footprint and mitigated datacenter power upgrade.

• Consultancy to develop community based application for a startup web broadcast company. [2009]• Organized schedule, instructors and instruction materials of awareness & preparedness seminars in 800 public schools in ISMEP (İstanbul Seismic Risk Mitigation & Emergency Preparedness Project). [2008-09]• Consultancy to develop ADSL & data center services for Tellcom ( a Turkcell group company - brand name is Turkcell Superonline). [2007]

Headed team of 70 technical professionals with 6 direct reports in providing software development & application management, billing and collection, system and network management, data center management, field services, monitoring and corporate helpdesk. Performed strategic planning, technical/telecommunication consulting, architectural guidance for business units.Key achievements:• Realized outsourcing of data center management & YKB field service operations and reduce labor costs %20 for first two years. • Took part in establishment of Tellcom (a Turkcell group company - brand name is Turkcell Superonline) and implemented billing & rating systems for fixed-line telecom services.• Implemented fixed telephony infrastructure after deregulation and liberalization on telecommunications in 2004.• Reduced annual IT costs %40 by restructuring of organization, investment and maintenance after 2001 financial crisis in Turkey.• Steered IXIR (second-largest ISP) & Vestelnet (third-largest ISP) acquisition projects.• Led the year 2000 problem project.• Established a new tier 3 data center to also served space & managed services for enterprise customers.• Developed a new mail server system to minimize subscriber mail box license costs. The new system served over one million boxes to @superonline.com & @turkcell.com.tr.• Transformed windows-based GEO call center application with web-based user interfaces and cut licensing costs %90.• Converted A&T Rialto billing & rating system to in-house developed system to cover new market requirements. • Developed web-based dealer management software including sales, provisioning, service, inventory, sales commission, etc.

Worked with small team of developers to design, develop and implement special applications that manage supply chain and quality control circles for textile sector.• Analyzed & clarified customer's problems and objectives.• Designed and developed database applications & user interfaces.• Implemented software & developed procedures for training facilitators.