Tim H. Email & Phone Number

Bristol, England, Gb

Bristol, England, United Kingdom

Cloud Engineer / Virtualisation specialist: VMware and Azure. I am currently architecting and deploying via Terraform, Azure infrastructure for various legal firm software projects and migrations from on-prem applications into Azure hosted applications, liaising with in-house stakeholders, project managers, 3rd party vendors, and in-house application teams. I architect and deploy web app infrastructure working closely with our Software Engineering team lead. The latest I'm working on is an Azure OpenAI Instance for an in-house private ChatGPT client.Solely responsible for maintaining and upgrading 6 VMware vSphere clusters in locations across Europe, including two 7-node VxRail clusters.I architected, implemented, and trained my team on Infrastructure as Code (IaC) practices, using git version control, and Terraform for Azure project deployments with Dev/Prod/Test environments and remote state, GitHub and CI/CD. I am soon to do the same for Configuration Management utilising Ansible/Puppet.Implemented a git version controlled documentation system using an Open Source static website generator with a CI/CD pipeline for my team to use.Solely responsible for seamlessly migrating approximately 3000 mailboxes for multiple jurisdictions across Europe within the firm from Exchange on-prem to to Exchange Online, predominantly using various PowerShell scripts I wrote.Responsible for supporting a whole range of infrastructure and software as part of the Operations Team, including ticket escalations from service desk and other internal IT teams.Internal Auditor.

Bristol, United Kingdom

Office 365 migrations, on-premise Exchange upgrades and migrations, application server migrations, domain migrations, server installation/migrations including most common server services, SharePoint installations, MDT operating system deployment with thin OS image and deployment of system drivers and menu driven selection of applications to install, project management, liaising with clients and managing deliverables and their expectations. VMware and Hyper-V host installation and configuration, Ubiquiti wireless access points and controller installation and configuration, ESET antivirus controller setup and deployment, Altaro and Veeam backup systems installation and configuration, general infrastructure management.

Bristol, United Kingdom

Systems Engineer for an IT Managed Service Provider. Working on a whole range of IT infrastructure hardware and software systems, both remote and on-site for SME companies in the South West. Projects such as building and developing a Windows server MDT deployment platform to automate machine builds, Hyper-V host installations, server application migrations, new client onboarding, installation of Icinga remote host monitoring system on Ubuntu to improve visibility of issues and efficiency in troubleshooting them, design and implementation of our documentation management system, installation of ethernet structured cabling, troubleshooting of internal and client networks and systems, training staff, attending sales meetings with prospective clients to promote our services and capabilities, managing 3rd parties including suppliers and vendor support.

Bristol

Took time out, by choice, for personal study of web development. Learnt many web technologies creating web app projects, websites, and APIs using Javascript, Node, React, HTML/CSS, Git, Webpack, Heroku and other technologies. Left previous job at Chorus on very good terms; being invited back to their summer and Christmas events. It was fun, I learned a lot about myself, and gave me a chance to recharge my batteries.

Portishead

Managed the 2nd Line department operations and line-managed 11 engineers on the 2nd line team and the on-site and remote support teams.Designed a successful recruitment/interviewing process for team members of 1st and 2nd line.Project management responsibility for infrastructure projects across the majority of clients: up to 15 ongoing projects and up to 40 in the backlog at any one time.Project managed the seamless transformation of an existing help desk into an ITIL service desk environment. I implemented and migrated a complex service desk software with over 50 clients, all with varying SLAs and support requirements. I managed the software and ITIL processes, training staff and users on its usage, ensuring a smooth transition to the new system. I drastically reduced customer complaints by developing standard operating procedures and standards for the service desk, second line team and build/maintenance technician team to increase team coordination and efficiency.I reduced costs of company technical documentation and technical documentation debt to zero by replacing the existing proprietary wiki software with a newer, free, open source wiki software. This change led to increasing the number of first time fixes by the 1st line team, thereby improving customer satisfaction, and reduced ticket escalations to 2nd and 3rd line teams. This software was easier and faster for our engineers to edit, had a greater number of features, and had versioning and monitoring/moderation notification tools that enabled any member of staff (regardless of seniority) to update and add to documentation safely. The quality and number of pages edited/added increased exponentially.

Portishead

Outsourced business IT services. Infrastructure support and projects for Windows desktop and server. Remote and on-site work for multiple SME clients across a range of industries in and around Bristol and surrounding counties.

Bristol, United Kingdom

2nd line IT support, supporting 1000+ national and international users via remote & on-site multi-site presence.Sole responsibility for project management and on-site commissioning of new national satellite clinics.Experience with XP/7/8, Server 2003/2008/2012, Active Directory, Cisco, VMware ESXi, Citrix XenApp, Exchange 2010, Office 2003/2010/2013, BES, Avaya, SonicWALL, ITIL.Planned, tested and implemented automated software installations, including patch management.

Stroud

Supported hardware & software (Windows and OSX) via phone, email, remote & on-site, based on SLAs for the world's first green electricity company.Sole responsibility for call centre phone/reporting systems, and disaster recovery strategy for those systems, included seamless migration to a new office.Project managed the transformation of the existing Help Desk into an ITIL Service Desk environment; wrote supporting system documentation and standard operating procedures.Sourced, installed & maintained the departmental documentation knowledgebase wiki on a Linux server VMware platform.

Chippenham

Supported hardware and software (internal & external customers) on Windows and Linux systems on an ITIL Service Desk based on SLA/OLA for a software development companyResponsibility for configuring the CMDB for Service Desk asset managementTrained new team members & created standard operating procedures.

Bristol, United Kingdom

Improved profitability and expanded contract scope of contracts I owned by finding regulatory requirements that were not being met by the client; quoting and applying them to their contracts.Project managed in-house line-of-business software development including development of a new regulatory compliance module.Managed projects (£345K max.) including IT installation, liaising directly with clients and suppliersUndertook site surveys; created tender documentation & competitive quotations.Ran the engineering maintenance Help Desk (three team members)Covered staff absences; logged calls, taking ownership of jobs and following through to completion and invoicing1st line IT support

Bristol

Designed & developed school website (Drupal)Implemented an online learning environment (Moodle) Managed department ITTaught ICT as a supply teacherA-level course leaderPlanned the teaching curriculum.

Qualified, Pgce

Full Stack Web Development Certification, Computer Software Engineering

Full-time course in full-stack web development, using Javascript, React, Node, Express, Mongo.

Bachelor Of Science (Bsc), Sport And Exercise Science, 1St Class Honours

Activities and Societies: Electives: IT & Multimedia, Web Design