Eric R. Email & Phone Number

Plano, TX, US

San Antonio, Texas, US

Production RPA monitoring and automation support specialist @ HaloMD, part of MPOWERHealth

Frisco, Texas, US

Addison, Texas, US

San Francisco, CA, US

Freelance content consultant for The Blockchain Academy LLC

Eden Prairie, MN, US

Richardson, TX, US

Provided support for queries for video-surveillance systems, PC & mobile software, and hardware. -Responded to phone and e-mail requests for troubleshooting and configuration assistance. -Trained end-users of all technical levels regarding our online/offline surveillance systems. -Continuously reviewed documentation and archived incidents to diagnose.

Dallas, Texas, US

Provided both technical and customer support for the Istation software for educators & end-users. -Resolved incidents via phone/e-mail regarding connectivity and account management. -Documented all incidents and escalated complex and priority issues to respective teams. -Composed clear and concise documentation with gathered data using Salesforce. -Met.

Fort Mill, SC, US

Assisted with CVS/Omnicare pharmacy warehouses’ migration of local and networked systems. -Prepared networked workstations, print/fax machines, and local servers for migration. -Processes included backing up data and upgrading hardware as needed per user/system. -Restored images after network switch-over and assisted end-users 1:1 upon first login..

Round Rock, Texas, US

♣ Reviewed technical solution articles for accuracy and completeness, and gave feedback to the authors.♣ Understood and used sphere of influence extending outside of the department.♣ Participated in and lead conference calls with customers/ audience and articulated accordingly.♣ Participated in eServices content creation (self-service) and maintenance such.

Worked closely with business and technical units across the company to create, modify, or terminate user access to various computer systems and applications. Performed routine analysis of employee access to ensure it is commensurate with the user's job responsibilities and that the access within and across applications does not result in any segregation of.

Dallas, TX, US

♣ Hardware and software troubleshooting♣ Application support: CTI, MRI, Microsoft Office, Service-Now, Active Directory /ARS, Bomgar, LogMeIn, Cisco Anyconnect, eVault, Microsoft Communicator, Altiris, McAfee Endpoint Encryption, Citrix Applications, Service Insight, Procure to Pay (P2P), CollectPlus, JDEdwards, PeopleSoft, Cisco-Outlook integrated.

Information Technology Support and Services. Network Administration.♣ Make sure office is running, prioritize any immediate troubleshooting for the billing and clerical staff as well as downstairs medical clinic partner (printer, login, network problems).♣ Server reboots (Domain & Email controllers) and maintenance through KVM in storage room (Windows.

Arteixo, A Coruña, ES

♣ Sold product at the Dallas Galleria Mall in the store ZARA, and helped customers with any questions they had to the best of my knowledge and ability. ♣ Answered phone calls with customer inquiries. ♣ Had the paid duty of "Lights Maintenance" for ZARA. ♣ In charge of closing when in evening shifts. ♣ Worked early morning shifts twice a week to work with.

Columbus, OH, US

♣ In charge of keeping track of and processing items from the storage room to the sales floor. Assisting the Visual Team with opening and closing procedures of the store.♣ Setting up and maintaining sales floor planograms (“floorsets”) to make sure they are in accordance with company standards.♣ Customer service: Making sure that the customer has a.

♣ Assisted the bartender to keep the bar steadily running through the day, made sure beer/liquor/kegs were always stocked and properly cooled, kept track and checked accuracy of incoming liquor and beer orders. ♣ Maintained bar clean and presentable. ♣ Helped to close the bar at the end of every day, and was a trusted key-holder of the establishment in.

Utd Arts And Technology

Education record