Delivery Manager/Agile Delivery Lead in charge of a portfolio of software development teams for the bank's SME website and mobile app, leading Scrum Masters to enhance the productivity and delivery of these teams to meet business objectives.* Coaches and trains 9 Scrum Masters, focusing on ensuring that they have the necessary knowledge, skills and competencies to execute the role and generate a positive impact on productivity, enabling the achievement of business goals through different techniques and artifacts.* Management of agile portfolio teams, encouraging self-management to generate product ramp-up at a steady pace.* Promotes an End to End approach to software development planning and operation connected to product growth teams to mitigate silos within the project portfolio.* Generates automations in JIRA dashboards with the objective of facilitating the work of agile teams to obtain relevant data used for the continuous improvement of the portfolio, participating in conjunction with teams such as DevOps and Change Control.* Works closely with management to deliver and manage customer agreements and business needs.* Oversees End-to-End flow, identifying and addressing bottlenecks by tracking dependencies and work in progress.* Organises training plans for team members according to their individual needs.* Co-responsible for the results of the Business Portfolio through the monitoring, analysis, and management of the efficiency indicators of the framework (agile metrics/performance metrics), resulting in more than 95% achieved in 2023 by the portfolio agile teams.* Encourages continuous delivery of product increment achieving an average of 40% more features released in 2023 compared to 2022.

Sr. Scrum Master for mobile technology project management and strategic support for other departments within the company:* Managed the support of transversal technological teams facilitating decision-making in favour of the construction of digital products. (i.e. Bank SME new Mobile App, top of Chilean market in less than 6 months after roll out).* Led cross-functional implementations in a predictive manner to facilitate the operation of deployed functionalities and increments of value for business goals (90% of the User Satisfaction Index in less than a year, triple the old app of the bank).* Advised bank’s branch on strategy to create new agile teams and their governance structures within agile frameworks.* Guided and supported Product Owner and Tech Lead on team capacity understanding for more efficient Sprint Planning.

Scrum Master in web projects for BCI Bank SME's website:* Generated lean strategies to help the team to organise ahead of new business objectives (i.e. COVID-19 SME Loan Simulator developed in 1 month, generating more than 6,000 transactions with accumulated sales of more than USD $350 MM in its first month).* Guided team member’s capacity distribution in search of efficient results and developing two products simultaneously (COVID-19 Loan Simulator / Light vehicles Leasing Simulator plus Other Goods Leasing Form, increasing monthly digital Leasing sales by more than 70%).* Generated strategic leadership between different cross areas to mitigate impacts to the continuous delivery of the agile squad, allowing the expected Time to Market, releasing an Online simulator for Commercial Loans with State Guarantees (first bank in Chile).

Scrum Master in POS projects for Supermarket Chains (Jumbo and Santa Isabel):* 50% reduction in rollout time for Supermarket’s POS application upgrade nationwide by removing impediments regarding deployment architecture.* Improved Supermarket’s (247 stores) POS performance (7% faster operation processing) through the implementation of a better prioritisation of product backlog items.* Promote continuous improvement within the team dynamics, encouraging good practices of continuous integration and continuous delivery of product increases.

Functional Analyst for POS projects in Home Improvement Chain (Easy) and shop applications for Supermarket Chains (Jumbo and Santa Isabel):* Increased store application stability by implementing an improved maintenance plan (40% reduction of monthly incidents).* Provided third-level support (SQL Server) for internal applications used by shop associates.

* Analysed and evaluated customer service processes at Wynyard Train Station (timely handling of critical, routine, and atypical situations) through applying continuous improvement methodologies. *Lead training and coaching of customer service team members in pilot projects to improve critical customer service operations.

* Project Leadership for the banking process area (continuous improvement for loan products), reducing 15% of the time for documentation analysis.* Documentation of processes and workflows, including procedure guides and work instructions in order to reduce up to 60% of paper use at the bank’s main corporate tower.

Responsibilities:* Project Leadership for banking systems and regulatory process area. * Assessed and managed risk throughout all aspects of the solution implementation. * Produced reports for the Project as per communication plan.

* Technical leadership in the area of banking regulatory processes. * Generate monthly plan of dates for receipt of inputs and fulfilment of commitments. * Execute data quality processes (Excel, SQL Server) and data analysis for incident resolution. * Continuously monitor the process and timely mitigation of operational risks.