Erum Faisal Email & Phone Number

Portland, Or, Us

Pakistan

 Train the Senior Trainers in Bangladesh on the 'Intel Teach Program' so that they can propagate the Program forward Provide support and advice to the Bangladesh Team whenever required Follow up on the Bangladesh trainings to ensure that trainings are being conducted as per plan Conduct refreshers whenever required Review news letters and advise on alterations required Was offered the additional role of a 'Strategic Alliance Manager' in September 2009

Pakistan

 To identify, monitor and suggest measures to mitigate compliance risks in the Consumer Bank To provide support and advice to Businesses and functions on regulatory issues and risks so that they can operate to the highest standards of conduct by meeting regulatory requirements, adhering to the ethical policies in the Group Code of Conduct and the standards established by the Group Compliance Standard Manual Ensure all new high risk accounts are in line with the guidelines Interact frequently with businesses and help/guide/educate them on compliance related issues whenever required Ensure all compliance policies are up to date and any additions are duly cascaded down the line for onward implementation Review and approve product programs and marketing activities to ensure that the same are in line with the Group guidelines and regulatory standards Under consultation with IT department, worked on developing a system software to streamline correspondence management with the regulatory authorities

Pakistan

 Assisted Country Compliance officer with regional Compliance projects Conducted process reviews for the Quality Assurance Team Issued reports of the reviews conducted Monitored Corrective Action Plans in relation to outstanding Business Issues Provided value added recommendations to the business to improve existing processes Validated closed issues Worked on developing an internal software for the unit to track business issues Responsible for the monthly proofing of defined GL accounts for the Consumer Bank Performed a monthly aging analysis of all Sundry and Receivable GL accounts for the Consumer Bank Assisted corporate review teams in business policy and process audits

Pakistan

 Direct customer servicing of Karachi Branch Banking customers Customer complaint handling for Karachi Branch customers Back up for Customer Relationship Manager, handling his complete customer portfolio Conduct training for Customer Services staff Perform cross-functional reviews of various units within Branch Operations Writing monthly newsletters for the Branch System Account opening processor for the Karachi Local Currency Liability Sales Team Responsible for handling customer queries regarding their accounts Responsible to prepare countrywide Sales MIS for the Local Currency Liability Product

Pakistan

 Responsible for processing SBP checks and funds transfer transactions Responsible to process customer account closing instructions Responsible to process term deposit bookings, renewals and encashments

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Arts (B.A.), Psychology, Philosophy, Economics

Matriculate, Physical Sciences