Erum Karim Email & Phone Number

Petaluma, CA

• Responsible for all aspects of order processing for specialty accounts from initial receipt of customer purchase order until the customer is satisfied with the delivery of their order. This position is the primary.
• Managing customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.
• Working with CamelBak credit department to systematically set up all new customers and perform account setup documentation per procedure.
• Contacting customers to coordinate ship dates and product availability.
• Returning all telephone calls from customers within 24 hours.
• Responding to customers promptly regarding all inquiries, shipment delays and POD’S.

Petaluma, CA

Position Responsibilities include monitoring and evaluating warranty returns via all touchpoints we have with our consumers (phone, email, web) and assessing problems relative to normal failure rates and usual life span of products. Responsible for planning and managing sufficient inventories of warranty related materials.

Petaluma, CA

Position responsibilities include monitoring and evaluating warranty returns via email and phone as well as order input and payment processing for all warranty inquires.

Petaluma, CA

Held responsibility for the operation and growth of the bakery-cafe, managing 20-30 associates in a fast-paced, customer-centric environment. Daily duties included taking inventory, cash handling, scheduling, cleaning, planning, and maintaining stock.