National Powersports is one of the largest motorcycle dealerships in the United States, conducting business globally, and expanding into new territories. Emerging in the early stages of the internet, we have focused on creating a long distance buying experience that mirrors the experience of being at the dealership in person, with the customer never seeing the bike in person. As the Global Internet Sales and Business Development Manager, my role is evaluate all incoming customer contact across all locations, determining the course of action, delegating to the appropriate staff and continuing to engage and develop communications. Primary methods of communication are via phone, email, text, live chat and multiple online portals. The goal is to give customers all the necessary information, consulting with them to discover their needs and pain points, while providing a personalized experience to each customer over the course of the transaction.• Designed and implemented a centralized remote sales system across multiple locations for the first time in company history.• Increased sales conversions for our NY location by 100% in a three month span.• Decreased initial response time to customers for NY centric customers by 80%.• Increased sales conversions by the internet sales team by 50% across both locations.• Built and trained a new department, including multiple new OEM vendors, as well as location specific sales requirements.

As the General Manager, my role covered all aspects of dealership operations, including hiring, managing staff, developing processes for dealership operations, financial performance and sales. This included training staff on new processes being implemented, adding financing options for the business office, and handling customer service issues to ensure the best experience possible.• Implemented company policies and processes, training new and existing staff in the dealership.• Increased unit sales by 40% over the previous six month period.• Increased unit sales for each OEM (Kawasaki, Honda, Can-Am) over the previous year, ranging from 30% to 80% increases.• Designed and implemented new closing processes, increasing customer satisfaction post sale. • Focused on selling pre-owned inventory, with a 100% increase in used sales over 5 months.

As the Internet Sales and Business Development Manager, my role is evaluate all incoming customer contact, determining the course of action, delegating to the appropriate staff and continuing to engage and develop communications. Primary methods of communication are via phone, email, text, live chat and multiple online portals. The goal is to give customers all the necessary information, consulting with them to discover their needs and pain points, while providing a personalized experience to each customer over the course of the transaction.• Revitalized National Powersports online sales department, reducing response time to customers company wide, with an average human response to inquiry faster than 90% of the industry. • Implemented new communication methods for customers, increasing digital communication with customers by more than 700%.• Helped grow annual gross revenue by 50%, from $20 MM to $30 MM from 2018 to 2022.• Championed social media effort as on screen talent; 147K+ TikTok followers, 20M+ views.

Detail Media Group LLC focuses on media production for online distribution, SEO research for online video platforms like YouTube and determining how to grow exposure in niche markets. Future growth includes web development based around a combination of "evergreen" content and fresh content relating to specific niche markets. It has grown from a single channel into five unique channels, with concepts in development for more, as well as expansion into other media formats like podcasts, blogs and other outlets.• Created a strategy that generated a 50% increase in subscribers over a 90 day period.• Grew a niche channel to 10,000+ subscribers, achieving influence and loyalty within the niche.• Developed marketing and graphics packages with a click through rate 25% higher than industry average.• Integrated multiple online sales models for merchandise, including design and production of products.

Thrive Snowboards (Thrive Design Inc) is a startup snowboard company operating out of Truckee, CA, and is focused on creating high performance snowsports equipment, at an affordable price. Beyond development of on-snow equipment, we also designed and developed unique products for travel that offer distinct advantages over comparable products, that appealed to the core demographic. As the Production Manager at Thrive Snowboards (Thrive Design Inc) there were many responsibilities, including product development, retail operations, graphic design, video production, scripting, video editing, camera work (on snow and in studio), negotiating with vendors, schematic creation and refining prototypes with manufacturers during production of products.• Develop, film, produce and edit educational and entertainment content for company YouTube channel in one year; 14K+ subscribers, 2.5M+ views.• Design, engineer and coordinate production of Thrive luggage line; Funded 160% on Kickstarter.• Developed new skills in graphic design, marketing, social media, production and management in a fast paced, startup environment.

National Powersports is one of the largest motorcycle dealerships in the United States, conducting business globally, and expanding into new territories. Emerging in the early stages of the internet, we have focused on creating a long distance buying experience that mirrors the experience of being at the dealership in person, with the customer never seeing the bike in person. • Top performing sales person in the company for two consecutive years.• Generated more than $4.5M in revenue as an individual in 2012.

Sierra Snowboard was one of the largest online snowsports retailers, developing an online community and forum that created a tight knit community of people that became advocates for the brand. This included in person meetups to build community and advocates for the business. During my internship I had a number of responsibilities, including filming, transcoding, editing and distributing video media, primarily in the form of educational snowboard videos. This included directing multiple cameras, creating custom graphics (motion and static), sound capture and audio mastering.

Circuit City was one of the largest brick and mortar electronics retailers in the US, with more than 400 locations nationwide. As the Assistant Store Manager, I worked directly under the Store Director to recruit, train, schedule and develop staff members in order to meet sales goals and budgets across the entire store. Annual budgets varied by location, but for the two locations I managed it was between $15 million and $20 million for an annual revenue target.• Managed the top performing PC sales team in the company (450+ locations) for three consecutive months, including the top performing team in the district for 6 consecutive months. Responsible for teams ranging from 15-45 members, with annual sales targets of up to $20M+.• Created detailed reports for store and regional staff, as well as developing new strategies for success in store and within the region.• Developed multiple sales associates and technicians resulting in more than half a dozen being promoted to supervisor or manger roles within the company.