Erving De Leon Email & Phone Number

Melbourne, Florida, United States

⦁ Collaborated with cross-functional teams to analyze software requirements and design efficient solutions⦁ Contributed to a 10% improvement in project adherence by developing, testing, and deploying software applications, ensuring quality standards and deadlines were met⦁ Participated in code reviews & debugging sessions to enhance software functionality and optimize performance⦁ Streamlined documentation processes, resulting in a 25% reduction in knowledge transfer time within the team by effectively documenting software designs and procedures⦁ Engaged in continuous learning and professional development to stay updated with emerging technologies and industry best practices

Palm Bay, Florida, United States

• Responsible for software configuration management on multiple top-secret program projects in the space and airborne systems department• Facilitated the control and release of software builds and changes by specified engineering documentation• Performed software branching activities for each major baseline/release iteration for configuration control• Participated in software configuration control boards, including creating agendas, facilitating meetings and follow up on action items for company and customer records• Generated software media required for internal/external customer shipments to maintain records• Provided training and user support for Configuration Management problem tracking and version control toolset• Assisted with formal and informal configuration audits to maintain company and customer integrity• Provided technical edits of system documentation deliverables that included specifications, software baseline documents, briefings, minutes, and other documents utilizing all Microsoft Office Applications

Tallahassee, Florida, United States

• Improved client satisfaction by troubleshooting and resolving software issues using problem-solving skills by communicating with customers daily• Tested new company software to improve overall efficiency to our products to reduce human error• Performed acceptance tests on new hardware products to ensure integrity and non-defects• Resolved complex problems for customers by providing technical guidance on hardware and software for EViD using strong communication skills• Established and maintained good relationships with multiple clients using interpersonal skills• Produced educational documentation and courses on company software products in great detail• Created better client ecosystems by traveling to client sites and implementing solutions by training on company software and hardware• Acted as Scrum Master to facilitate sprint planning, stand-ups, and retrospectives, for a team of agile developers/testers• Developed queries to troubleshoot county issues regarding voter transactions• Wrote custom reports requested by clients using multiple databases and joins in SQL

Port St Lucie, Florida, United States

• Wireless specialist for cellphones produced between 2010-2016 to assist both old and new customers• Provided technical support to customers that have cellular issues to retain a strong company to customer relations• Ability to communicate with multiple personality types and tailor solutions based on an individuals needs• Met and exceeded quotas for both phones and accessories on a weekly basis to meet store sales requirements

Tallahassee, Florida, United States

• Coordinated communications between administrative staff and other university offices• Organized and synchronized the transition to C.A.R.E.’s current headquarters

Tallahassee, Florida, United States

• Responsible for managing the company server (Windows Server 2008) and ensuring server uptime• Established employee accounts for all current and new staff using Google Apps, and giving employees access to email and calendar• Created tutorial documents instructing employees on how to use the various company software and hardware such as FUZE, and Windows 8• Primary contact for any IT related issues such as printer connectivity, logon errors, email, and server issues• Responsible for researching, installing and setting up a landline connection for the organizational headquarters using cat5e

Bachelor Of Arts (Ba), Computer Science

Activities and Societies: SHPE

Master Of Science - Ms, Information Technology