Ervin Tej Paul Email & Phone Number

Singapore

• Provide IT support for users across APAC region offices, including Singapore (HQ), Japan, Hong Kong, and India, via FreshService and Microsoft Teams.
• Manage the provisioning and deprovisioning of user accounts for staff, including systems such as Azure, Entra, Intune, Active Directory, M365 Email, Citrix Workspace, and database systems (Access Dimensions.
• Develop and distribute user guides for the IT team.
• Administer Mimecast, including email release, sender blocking/whitelisting, and message tracking.
• Conduct physical health checks on servers during office visits, including replacing server hard disks and UPS units when required.
• Collaborate with building management during power shutdowns to ensure the telephony system remains operational to prevent disruptions.

Singapore

• Implemented processes to streamline operations such as onboarding new hires, managing access control requests, and handling shared mailboxes and the SpiderGate portal.
• Developed and documented standard operating procedures (SOPs) for process flows.
• Created user guides for both staff and financial advisers to address common technical issues.
• Coordinated with NTUC Income for scheduled patch deployments on servers and staff laptops, ensuring 100% compliance.
• Collaborated with NTUC Income and vendors regarding Microsoft 365 (M365) implementation, presenting pros and cons to the management team and addressing server upgrade needs.
• Performed daily health checks on servers using DELL OpenManage, identified a RAID controller issue, and scheduled a maintenance window for replacement with vendor support.

Singapore

• Managed SCCM, deploying monthly Windows and MS Office patches, as well as applications, to over 900 devices in Singapore (HQ) and the India office.
• Provided weekly device compliance reports via SCCM to the senior management committee, collaborating with vendors to address low compliance rates.
• Prepared quarterly departmental reports for the senior management committee using Active Directory Manager (ADM).
• Administered the TrendMicro dashboard, ensuring timely updates for clients and performing thorough scans using Stinger and Windows Malicious Software Removal Tool when malware was suspected.
• Managed the M365 portal for users, including internal and external distribution groups.
• Oversaw the disposal of fixed assets, ensuring hard disks were removed and sent for secure destruction.

Singapore

• Provided IT support for 15 offices across Singapore, Hong Kong, Europe, and North America using Service Desk Plus.
• Managed user accounts for printers through Active Directory, Exchange Admin Center, Cisco Jabber, PaperCut, and MobileIron.
• Administered Mimecast, releasing held emails and managing blocked/permitted email addresses and domains.
• Conducted daily operational checks on servers (DELL OpenManage, DELL Compellent, Citrix Director) and monitored network performance (Wi-Fi) for all sites. Ensured critical services and applications, such as PAXUS.
• Monitored disk space across all servers and freed up space by clearing old or unknown accounts and caches.
• Managed the VMM cluster, adding processors and expanding VM disk space as needed.

Singapore

• Provided IT support for offices in Singapore (HQ), Brunei, and India.
• Managed Windows Servers, vCenter/VMware, and oversaw patching operations.
• Assisted in the setup and provided advisory support for the India office.
• Offered basic SAP support for users.
• Administered Palo Alto Global Protect for SAP access at the NEC data center.
• Managed FortiClient VPN connections.

Singapore

• Provided support for Lync and desk/IP phones, and managed the setup, configuration, and maintenance of file and print servers.
• Managed and supported machines for 15 agencies, serving over 800 users (Level 2 support for both Macintosh and Windows operating systems).
• Provided remote IT support for other regions as needed.
• Supported smartphone devices across iOS, Android, and Blackberry platforms.
• Managed vendor relationships and documentation, coordinating with agencies and overseeing vendors for cabling work, switch installations, and UPS upgrades.
• Restored data on file servers using NetBackup.

Singapore

• Oversaw the migration to Microsoft Office 2013 (Outlook) from a POP3 email server.
• Managed and configured Group Policy Objects (GPOs), including the removal of local administrator access from users.
• Managed file server quotas and sent advisories to users when quotas approached the set thresholds.
• Conducted regular training programs for counter and operations staff on in-house applications.
• Created and documented user guides for various processes, including vouchers, email signatures/out-of-office settings, and accounts payable (AP) configuration.
• Generated weekly and monthly management reports on virus incidents, bandwidth usage, and website visitation.

Singapore

• Coordinated the implementation of the IP phone project.
• Set up a DHCP server on VMware using Windows Server 2008 R2.
• Managed Group Policies (GPO), including excluding specific users from GPOs.
• Configured the office’s DHCP server, managing address pools, leases, and reservations.
• Configured Juniper firewall policies, including port forwarding.
• Administered IT systems using Active Directory to manage user accounts and mailboxes through Microsoft Exchange.

Singapore

• Troubleshot workstations, network devices, and printers, addressing both software and hardware issues.
• Conducted network deployments.
• Assembled LAN cables (Cat 5e, Cat 6).
• Administered daily backups on tape drives and disk arrays.
• Deployed and managed servers, including RAID setup, OS installations, and hardware configuration.
• Sourced and procured IT peripherals such as Polycom and Cisco Telepresence systems.