Senior Sales & Technical Support Engineer
Lucknow, Uttar Pradesh, India
My responsibilities primarily involve supporting healthcare providers in the effective and efficient use of ultrasound technology for diagnostic purposes.1. I provide support to the Marketing Team in pre-sales activities.2. I am responsible for Ultrasound Systems (Color Doppler) Sales and Service.3. I installed and worked on various models starting from Aloka SSD series (SSD 3500, SSD 4000); Aloka Prosound Series (P2, P4); Aloka Alpha Series (Alpha 6, Alpha 7, Alpha 10);… Show more My responsibilities primarily involve supporting healthcare providers in the effective and efficient use of ultrasound technology for diagnostic purposes.1. I provide support to the Marketing Team in pre-sales activities.2. I am responsible for Ultrasound Systems (Color Doppler) Sales and Service.3. I installed and worked on various models starting from Aloka SSD series (SSD 3500, SSD 4000); Aloka Prosound Series (P2, P4); Aloka Alpha Series (Alpha 6, Alpha 7, Alpha 10); HITACHI - Aloka F Series (F31, F37); HITACHI Arietta Series (Arietta S60, Arietta 50, Arietta 65, Arietta S70); KIRAN SonoRad Series (K2, K9); TRIVITRON SonoRad Series (V8, V9, V9 Premium, V10, V20, V40, V60)4. I started the SonoRad Sales business first ever in the UP-Eastern region through my strong customer connections and good professional relations which are fruitful for business in the long term.5. Scheduling and managing the installation and preventive maintenance service for Ultrasound - Color Doppler Systems (HITACHI – Aloka, KIRAN, TRIVITRON)6. I ensure that the equipment and IB systems comply with regulatory requirements, such as PcPNDT, and adhere to quality control standards through site inspections.7. In addition, I conduct pre-sale and post-sale clinical demonstrations.8. I am accountable for training channel partner engineers on the assigned products, enabling them to provide effective technical support.9. I provide technical support to THPL Channel Partners (Dealers) and end customers both on-site and remotely.10. Timely completion of work and service reports is crucial, as I document the resolution of customer complaints and update the CRM daily.11. I maintain records of daily activities, training history, and technical library training materials for channel partners.12. To enhance performance and streamline operations, I develop and implement procedures and processes. Show less