Ervis L. Email & Phone Number

Glastonbury, Connecticut

New Milford, Ct

Project: State of Connecticut – Secretary of the State – eRegulations• Responsible for supporting and maintaining the eRegulations portal for the State of Connecticut; working closely with the eRegulations’ project manager for the Secretary of State.• Developed website enhancements that were pushed into production which resulted in better performance and user experience for the public.• Collaborated with the Bureau of Enterprise Systems & Technology's (BEST) application team to support and update the eRegulation's IBM FileNet Case Manager solution.• Consulted with internal management and clients to determine user requirements and design solutions as well as participate on weekly task review meetings.• Worked with IBM FileNet P8 Enterprise Content Management system to build, and program efficient solutions. Used IBM tools such as IBM Content Navigator, Case Manager, and Content Manager.• Delivered Proof of Concepts (POCs) as internal projects for Research and Development.• Tested and continuously integrated with GitHub to keep track of version control for project developments and upgrades.• Utilized Autotask to accept, track, and complete the progress of crucial support tickets.

Cheshire, Ct

- Responsible for creating, planning, and releasing orders in waves for fulfillment.- Checked with labor planning to fulfill orders.- Scheduled the entire wave planning process to be run in specified intervals.- Ensured proper work balance in stock and pack departments.- Coordinated with floor managers to ensure express orders be handled with top priority.

Cheshire, Ct

- Supervised entire stock department throughout peak season fulfilling company goals and objectives.- Completed and reported time sensitive information and statistics to senior executives.- Monitored and enforced compliance with established company policies and operational procedures.- Continually pursued, through all avenues, to improve operational, overhead, and supply cost.- Assisted in the scheduling of staff to achieve optimum productivity and timely completion of tasks.- Monitored and upheld sanitation, security, and safety standards within the facility.- Supervised and enforced proper product handling and rotation.- Enforced all procedures related to the successful, accurate and secure completion of all orders up to the point of final invoice.

Pengaton City, Arlington, Va

- Provide outstanding customer service utilizing MAGIC selling strategies.- Assist in Fine Watches and Fine Jewelry Departments- Responsible for guiding and assisting guests to their desired products- Utilizing MyMacy's system technology in order to build clientele- Sell, suggestive sell, and up-sell to satisfy the customer's shopping experience

Arlington, Va

- Responsible for setting up, testing, and adjusting equipment for recording sessions and live performances- Handle the tasks of regulating volume level and sound quality during recording sessions by using control consoles- Perform duties of preparing for recording sessions by selecting and setting up stands, cables, and microphones- Synchronize and equalize prerecorded dialogue, sound effects, and music with visual action of motion pictures and video productions- Take part as a Foley Artist to recreate and record sound effects that may appear on a motion picture

Watertown, Ct

- District Manager responsible of seven franchise locations throughout Connecticut.- Refined current action plans to enhance operations between employee and customer interactions.- Analyzed sales activities, and trends while examining operational and management reports.- Managed daily restaurant operations with a focus on flawless execution, increasing profit, and enhancing the guest experience.- Labor Scheduling - Achieving proper staffing levels to deliver excellent service using and adhering to franchise hiring methods and standards.- Operated responsibly and efficiently and within the theoretical food cost expectations.- Retaining team members and management through engagement, appropriate levels of training, feedback, development and adherence to standards.- Guest feedback scores, action plans and local store marketing.- Showed ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.- Operated the restaurants effectively and efficiently by controlling costs at an acceptable level.

Master'S Degree, Computer Science

Computer Science

Bachelor Of Arts, Audio Production, 3.8

Activities and Societies: Alpha Sigma Chi, Audio Engineering SocietyCum Laude Graduate

Associate Of Science (A.S.), Liberal Arts And Sciences, General Studies And Humanities, 3.4

Activities and Societies: Certificate for Audio Production with Electronic Music