Erwan Colas

Erwan Colas Email and Phone Number

Responsable du service clients
Erwan Colas's Location
Angers, Pays de la Loire, France, France
Erwan Colas's Contact Details

Erwan Colas personal email

n/a
About Erwan Colas

I gained a valuable experience in training and customer relationship, i am keen to set up tailored training programs (face to face, e-learning, blended...)with softskills as earing and tactful, i can analyse your needs and optimize yours programs with customized and creative training.As a manager, i like unifying person and coach them to target the quality and performances objectives with efficiency.

Erwan Colas's Current Company Details

Responsable du service clients
Erwan Colas Work Experience Details
  • Alcuin Software
    Consultant Solutions
    Alcuin Software Sep 2021 - Jan 2024
    Angers, Pays De La Loire, France
    View
  • Fictis Prevention
    Chef De Projet Pédagogie Digitale
    Fictis Prevention Apr 2019 - Aug 2021
    Angers, Pays De La Loire, France
    Pilotage de projets internes et externes.Conception de supports formateurs et de modules e-learning (sur mesure et sur étagère).Production de module e-learning (outil storyline).
    View
  • Learnassembly
    Digital Learning Manager
    Learnassembly Oct 2017 - Feb 2019
    Région De Paris, France
    Coordonner la mise en place d'un centre de compétence (en régie chez le client) :- établir le plan de montée en compétence des collaborateurs- sélectionner le partenaire formation externe- piloter le cadrage et déploiement des actions de formationMettre en place le projet « Relation Client » en transverse :- cartographier et challenger l’existant- repérer les éléments d’homogeneisationConseil sur la mise en place d'une stratégie digital learningFormation de formateurs au métier de Digital Learning Manager :- organisation du distanciel- animation d'ateliers en présentiel
    View
  • Itg Groupe
    Consultant Formateur
    Itg Groupe Oct 2016 - Oct 2017
    Région De Angers, France
    Conseiller mes clients dans leur projet de digitalisation des formationsDéfinir et développer pour mes clients des parcours formation en présentiel, blending et e-learningConcevoir des supports de formations : vidéo, motion design, powerpoint, ...Animer des formations sur les thèmes de la Relation client, le Management...
    View
  • Brink'S
    Responsable Du Pôle Pédagogique
    Brink'S Nov 2014 - Feb 2016
    Région De Paris, France
    Accompagner le développement professionnel des 5000 collaborateurs en lien avec la stratégie de l'entreprise : recueil des besoins, planification des ressources (internes et externes), contrôle qualitéDévelopper et commercialiser l'offre de formation : ingénierie pédagogique, propositions commerciales, développement des outils de communicationPiloter les projets liés à la formation : mise en place plateforme e-learning (LMSMoodle), obtention de l'agrément SST, déploiement de la charte éthique...Manager l'équipe formation (10p) dans un contexte multi-sites et multi-activités
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  • Erwan Colas Formation
    Trainer And Consultant
    Erwan Colas Formation Sep 2013 - Nov 2014
    France
    Consulting : - reorganisation of the training department, in a 32000 employees company : context analysis, internal clients interviews, change proposal (organisation, process, training program)Training :-training to sales and retail's job- training for students in associate degree : management, CRM, communication, sales development...I work with : INFREP Montrouge, Groupe CIMES, Prepa Diplômes
  • Bouygues Telecom
    Outsourcing Crm'S Project Manager
    Bouygues Telecom Sep 2010 - Aug 2012
    Issy Les Moulineaux
    budget : 10m €dealing with 5 subcontractors (France and Romania) = 230 equivalent full timein charge of the back office chain and the unpaid chain
    View
  • Bouygues Telecom
    Training Center Manager In Hr Development
    Bouygues Telecom May 2007 - Sep 2010
    Région De Boulogne-Billancourt, France
    Engineering and marketing training offer : 250 modules with 24 new releases per yearManaging the training budget (700k€)Sourcing ProvidersCreating and overseeing dashboards, reporting to unions and HR Executive CommitteeTeam management and recruitment
    View
  • Bouygues Telecom
    Team Manager
    Bouygues Telecom Jan 2004 - Apr 2007
    Tours
    Managing a team of 15 customers advisors and technical hot-linemonitoring quality, sales performances and efficiency
    View
  • Bouygues Telecom
    Training Project Officer
    Bouygues Telecom Aug 2000 - Dec 2003
    Région De Tours, France
    Accompanying a call center opening by training employees and their managersDeveloping special actions linked with the call center strategyCreating face-training and e-learning modules
    View
  • L.E.C.
    Trainer And Coach In Job Seeking
    L.E.C. May 1998 - Jun 2000
    Angers Et Nantes
    Concevoir et animer des modules de formation adaptés aux publics cibles

Erwan Colas Skills

Change Management Gestion De Projet Training Management Team Formation Management Team Management Coaching Gestion Des Performances Centre D'appel Formation Centres D'appel Recrutement Training Delivery Performance Management Crm Project Management Gestion De La Relation Client Management Consulting Team Leadership Customer Experience Operations Management Call Center Outsourcing Telecommunications Contact Centers Process Improvement Recruiting Training Formation Continue Ingenierie De Formation Captivate Storyline

Erwan Colas Education Details

Frequently Asked Questions about Erwan Colas

What is Erwan Colas's role at the current company?

Erwan Colas's current role is Responsable du service clients.

What is Erwan Colas's email address?

Erwan Colas's email address is er****@****bbox.fr

What schools did Erwan Colas attend?

Erwan Colas attended Université Catholique De L'ouest, Acife, Micropole Institut, Université Catholique De L'ouest.

What are some of Erwan Colas's interests?

Erwan Colas has interest in Intérêt Pour Les Ntic Et La Robotique, Windows Movie Maker, Tir À L'arc, Interest In Itc And Robotic, Moodle, Pinnacle Studio, Playing Music, Building Music Instruments, Informatique, Open Office.

What skills is Erwan Colas known for?

Erwan Colas has skills like Change Management, Gestion De Projet, Training Management, Team Formation, Management, Team Management, Coaching, Gestion Des Performances, Centre D'appel, Formation, Centres D'appel, Recrutement.

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