Erwann Germain Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Socially responsible Garment Manufacturer and Sourcing Agent operating out of South India. Birdy exports owns a 250 machine factory, as well as working with a dozen of manufacturing partners in Tirupur, Chennai, Madurai. Multi product and service provider, from T-shirt to Ski wear, From order Sourcing to Quality assurance and control.

Siem Reap, Cambodia

• Restructured workload distribution of six department heads rotating on four different properties resulting in better efficiency and complete autonomy• Created and implemented an in depth training program emphasizing procedures, customer satisfaction and personal development• Coordinated and supervised spa construction, kitchen extension and room renovation projects to develop alternative sources of revenue and provide a more efficient workspace • Organized and promoted weddings, private dinners, cocktails, cooking classes for hotel guestsCoordinator - HUSK NGO (Part time): Sojourn-affiliated NGO aimed at improving standard of living and providing new opportunities for the local community• Conducted interviews and selected candidates for all training programs and job opportunities• Managed field projects and facilitated communications between local community and volunteersCoordinator - Beyond Unique Escapes EcoTour Agency (Part Time): Sojourn-affiliated responsible tourism agency• Developed and organized tours in partnership with HUSK NGO and Sojourn

• Implemented staff training program focused on improving customer satisfaction, speed of service, and setting up processes• Surpassed monthly revenue expectations by 10% on average by coaching front line staff to improve communication and sales techniques• Improved customer satisfaction form 68% to 83% using external survey: Leading Quality Assurance (LQA) standards

Master Of Business Administration (Mba), Entrepreneurship In Tech, 3.72 Gpa

Activities and Societies: MBAT Events VP Student Council Campus Relations VP

Bachelors, Hotel Management

International Baccaleaureate