20 years experience in the Health care industry

• Call assigned enrollees into VNSNY CHOICE plans to ensure high post-sales satisfaction and minimization of member cancellation.• Ensure potential members understand plan details and options they are eligible for, answer inquiries related to all VNSNY CHOICE products, and records resulting actions and comments. Educates potential members about Medicare Advantage Special Needs Plans and the benefits of enrolling in the most appropriate VNSNY CHOICE plan.• Conducts Field seminars for potential members at regional locations. RVs and home Visits as needed.• Informs potential members of anticipated future calls and contacts from third party administrator for plan eligibility verification.• Coordinates request for enrollment plan changes and keeps sales management and staff appraised of activities concerning both established and new members.

• Responsible for conducting educational presentations to physicians, social workers, nurses and other health and human service providers about VNSNY CHOICE Managed Long Term Care Plans.• Established, maintained and strengthened new and existing relationships with Professional and Community Influencers who serve the elderly population in an effort to establish referral sources. • Assisted in resolving customer service issues as they arise with community organizations and providers. • Achieved and surpassed monthly referral goals.

New York Presbyterian Community Health Plan: Retention SpecialistContacted members and assisted them with forms and documents to meet re-certification criteria and deadlines; worked along team members to improve the effectiveness of the re-certification process, resulting in an increase in the company’s retention rate of more than 50% over a year.New York Presbyterian Community Health Plan: Community Outreach RepresentativeEducated members, as well as prospective members, in the correct way to manage their health insurance benefits; marketed the company’s products by reaching out to community-based businesses and clinics to increase membership; advised new members of my team to maintain the company’s quality standards.

In charge of Food Supply and Inventory