Erwin Chavez Email & Phone Number

Greater Los Angeles, California, United States

Greater Los Angeles Area

• Provide high levels of customer service and satisfaction either onsite or remote for our firm of 900 plus users.
• Assist with previous and future company acquisitions in deployments, training, documentation, and troubleshooting.
• Work independently or in a Team to solve problems, implement changes, and create solutions.
• Weekly team meetings with upper management to discuss, plan, and solve end user requests, problems, and changes.
• Work with various third-party vendors such as ISP, QuickBooks, Adobe, Microsoft, Etc. for purchasing, testing, troubleshooting, and implementing new software.
• Provide training and supervision for current and new Help Desk team members. Find ways to motivate team members in our team to build teamwork.

Los Angeles, California

—Manage directories inclusive of domains, group policies, and hardware for large clientele groups. —Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. —Utilize remote assistance software daily to run diagnostics and resolve client issues off-site.—Travel to provide on-site IT support, client training, and service.

5555 Ferguson Dr

• Use FootPrint ticketing system to track and respond to customer IT service requests
• Use Active Directory to ensure users are in the appropriate desktop, user, and/or printer groups
• Follow proper procedures to image, encrypt, and deploy desktops or laptops
• Manage laptop assets for the County’s yearly audit by tracking assets and forms
• Create flowcharts to diagram and analyze current procedures for improvements
• Manage IT asset inventory using Excel and Access Databases

• Created and managed user accounts and group permissions on Active Directory
• Used EB Suite Ticketing System to provide IT Support in person or over the phone
• Used Bomgar software to remote into users PC for troubleshooting
• Backed up and recovered sensitive data on using Ghost32 Software
• Created an Access Database and reduced redundancy for the Departments IT Assets
• Trained tech agents how to properly record IT assets in the Access database

Bachelor'S Degree, Computer/Information Technology Administration And Management

Activities and Societies: Salsa Libre

Information Technology

Taking classes towards the following certificates Microsoft Certified Solutions Expert: Server Infrastructure Cisco Certified Network.