• Retrieving, Reviewing and analyzing QA data.• Identifying barriers and root causes of QA issues and performance gaps.• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.• Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.• Participating in committees as needed.• Collecting and producing written documentation for reporting findings.• Familiarity with customer audits.• Observes computer monitor screen during program test to detect error codes or interruption of program and corrects errors.• Performing trend analyzes, and identifying quality improvement opportunities.• Completing reports and presents statistical analyzes and findings.• Collecting, assisting with developing and analyzing quality measurement data.• Providing training to enable employees to meet consistent quality standards.• Writes documentation to describe program evaluation, testing, and correction.• Providing feedback to both management and employees on the quality of work.

• selling the products and services of the account/ company • calling prospective clients and converting them into sale• persuading customers to purchase a product, trial a service or accept a visit from another member of the sales team• Achieving the targets and team goals in a daily, weekly and monthly basis without compromising the quality parameters and standards

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.