- Support & manage business applications; including installation, configuration, upgrades, troubleshooting, monitoring, and maintenance of software and hardware.- Computer Desktop Support of Windows 2000, XP- Maintain a virtual application farm using Citrix Technologies.- Ensure interoperability with local File and Print resources. - Develop & execute testing plans and evaluate new applications and upgrades.- Monitor SeaChange Commercial Ad Insertion schedule loads and verifications.- Perform first and second tier remote triage on SeaChange Ad Insertion Systems- Liaison with local Cox System Engineering/Operations.- Research, evaluate, and recommend new technologies or business practices for improved operations.- Ensure compliance with directives and standards from Corporate Operations.- Network Administration of User Accounts in Active Directory on Windows Server 2000 & 2003, - Backup Operator – setup backup jobs, tape rotations and ensuring backup.

- Provided phone support to Micron Computer end users software & hardware issues: modems, video cards, sound cards, etc.- Desktop Support - Microsoft XP, Windows 7- Provided customer support and management to Micron customers, accurately assessing customer issues and needs. - Processed, ordered, and shipped appropriate Micron hardware to customers.

- Computer Desk Support for 120+ end users, supervision of laptops, maintenance of printers and copiers.- Network and Hardware upgrades and migrations: Assisted in network migration from Novell clients to Microsoft network for Parker Hannifin Baja Facility.- Organized Computer Training- Created setup and “How To” instructions for IS department knowledgebase.- Created AVI Learning modules with Camtasia application.- Spring Quarter Cost Reduction Award – Team member of Cost Reduction team that saved Parker Hannifin $3,800/year in paper cost – implementation of a paperless filing system.