Erwin Harold D., Cssyb, Sfc, So1 Email & Phone Number

Pasig, National Capital Region, Philippines

Create awareness on the power of online learning or eLearning to attract the target SME (Small and Medium Enterprises) market, and develop innovative, engaging, and interactive learning content or courses by collaborating effectively with internal and external stakeholdersA. EDUCATIONAL/ LEARNING CONTENT CREATION and CURATION for Lernnex/ Olern, a Learning Experience Platform or LXP1. Creating courses of diverse topics (Customer Service, Finance, Law, Leadership, Management, Business Growth, Productivity, Technology, Mental Wellness, Sales, Marketing, etc.)2. Designing learning paths or course/ lesson plans3. Collaborating with partner mentors and speakers on course recordings4. Setting up the courses in the platform or application5. Managing user permissions and tracking progressB. CONTENT/ DIGITAL MARKETING1. Review and edit Content Creation like blogs, emails, and social media posts of a team of writers and freelancer/s and assign topics2. Create Content Strategy or Themes and Monitoring Implementation3. Editing and Copywriting - Editing and writing copies that persuades the reader to take action4. Data Analysis and Evaluation via Metrics like Engagement, Views, Comments, Reactions, etc.5. Monitoring of Content Distribution

Metro Manila

Customizing, delivering, & providing end-to-end learning & event technology solutions, services, and support for business partners (ranging from enterprises, organizations, & professional associations) to ensure a delightful online learning & event experience via the following steps:A. INITIATION via the Sales Cycle/ Account Acquisition1. AWARENESS Creation via Social Media and E-Mail Marketing2. PROFILING & PROSPECTING: Leads Generation & Pipeline Management3. COMMUNICATING: Leads Approach & Exploration4. QUALIFYING: Product Presentation/ Demonstration & Initial Scoping of Client's Requirements5. DEMONSTRATING VALUE: Costing and Proposal Creation6. CLOSING: Contract Negotiations, Signing, & On-boarding7. RENEWAL or REPURCHASEB. IMPLEMENTATION/ SERVICE DELIVERY via PROJECT Management, Account Management, & C's of EVENT Management1. CONCEPTUALIZATIONa. Defining a project/ program or event’s scope – determination of duration, number of participants, and appropriate solution for the learning or eventb. Qualifying event requirements or configuring existing features against existing features2. COORDINATION & CONTROLa. Coordinating timely submission of event requirements like speaker scripts, presentations, backgrounds, overlays or frames, videos, etc.b. Sharing & communicating progress status with clients or partners c. Assigning the event to a Virtual Technical Engineer who will manage the livestreamingd. Completing the work defined in the project management plan to satisfy & meet specificationse. Constant monitoring/ controlling processes to ensure results match clients’ expectationsf. Handling and resolving technical and access issues to ensure a seamless event3. CLOSEOUTa. Meeting with or getting feedback from the client to make sure delivery met expectationsb. Preparing summary report containing event highlights like registration numbers, attendance or viewers, highlights of event, event duration, issues encountered and resolutions, etc.

Pasay City, Metro Manila, Philippines

Manages a team of twelve (12), restructuring team into a Services and Learning Center, to ensure an awesome overall employee experience from hiring to separation. HR areas managed include:a. TALENT ACQUISITION:a. 1. Improvement of Referral Incentive from PhP 500.00 to PhP 1,500.00, making it the top sourcing channela. 2. Streamlining of pre-employment requirements making it easier for applicants to complyb. MANAGED TRANSITIONSb. 1. Provision of HR support during the opening of new hotels/ clients (Raffles & Fairmont Makati, Quest Clark, Pagcor)b. 2. Provision of HR support during the closing of the City of Dreams and Fraser accountsc. HRIS and EMPLOYEE DOCUMENTATION:c. 1. Electronic generation of Certificates of Employment using Quadrantc. 2. Provision of Filipino translations to contract provisions of the Project Employment Contractc. 3. Creation of a Project Contract Extension Letter to document project employment during the time that client re-negotiations are on-goingd. EMPLOYEE & LABOR RELATIONS:d. 1. Represent company in labor disputes in the offices/ agencies of the Department of Labor and Employmentd. 2. Amicable settlement with employees that prevented company from incurring litigation costsd. 3. Updating of the Notice of Disciplinary Action (NODA) template to make it concisee. REWARDS SYSTEM and MANAGEMENT: Set-up and/ or revival of the following:e. 1. Perfect Attendance Incentive Scheme (PAIS)e. 2. Commendation Incentive, formerly "Delightful Service" Incentivee. 3. Monthly Subsidye. 4. Fixed Monthly Savings Deposit - Cash Advancee. 5. Trip Incentivee. 6. Employee Housing - Housing search, inspection, and house rules formulationf. LEARNING & DEVELOPMENT:f. 1. Conduct of 3 batches of the Supervisor's Leadership Trainingf. 2. Improvement of the ECLPI Service Architecture (designer for new ECLPI acronym for memory recall)f. 3. Closing of the New Hire Orientation or Pre-deployment Training by reiterating Service Excellence

Pasay City, Metro Manila, Philippines

Manages individual level organizational development interventions/ activities and the learning mix aimed at improving the performance of SMEDD Corp. employees. These activities include:a. EMPLOYEE ON-BOARDINGa.1. Weekly conduct and implementation via blended approach (E-Learning and Classroom Discussion)a.2. Customization and E-Learning conversion of the New Employees Orientation phases (Acquaint, Acquire, and Adapt) in SharePoint to suit company needsa.3. Acquisition of required IT equipment for E-Learningb. BEHAVIORAL/ SOFT SKILLS TRAININGb.1. Identification, selection and enrollment of employees based on tenure, performance, and leadership potential to heterogeneous classes together with the other SM Supermalls management companiesb.2. Training process observation of training conduct to ensure delivery by provider based on agreements and standardsb.3. Customization and coordination with the training provider for set-up and conduct of homogeneous classes like Strategic Leadership, Project Management, Presentation Skills for SMEDD Corp.c. FUNCTIONAL TECHNICAL TRAININGc.1. Pioneered the weekly EDD Overview and Support Group Orientations for newly-hired engineers and architectsc.2. Development and program coordination of Construction 101 by the Senior Vice President containing a consolidation of construction guidelines to ensure quality in project deliveryc.3. Conduct/ cascade of HR Systems trainings on MyTime, EAR, HRAS, and ESCS d. EMPLOYEE ENGAGEMENT like Company Outing, Christmas Party, Employee Volunteerism Program, Wellness Activities, etc. usually as lead or co-lead of a multi-functional and/ or multi-company project teame. EMPLOYEE COMMUNICATION like contribution of articles to the SM News Bulletin and administration of HR content in the company intranet/ SharePoint site

Pasay City, Metro Manila, Philippines

Implemented organized activities aimed at imparting information and/or instructions to improve the performance of The SM Store employees. These activities included:a. LEADERSHIP/ MANAGEMENT DEVELOPMENT: Conduct of the Supervisory Development Program or SDP for Selling Managers/ Supervisorsb. VALUES CASCADE: Roll out and cascade of the SM Core Values - Care, Customer Focused, Team Oriented, and Best c. MANAGED TRANSITIONS - Store Expansions: Conducted Pre-Opening Store Training Activities (Corporate and Customer Service Orientations) for SM Lipa, Bacolod, and Taytayd. Branch Training Activities as back-up Trainer for SM Clark, Sucat, Bacoor, and Mall of Asiae. TRAINING DESIGN: Design and development of the advanced Customer Service training "Creating Wow Moments for Customers"​ using the W-I-S-E framework (Warm Up, Investigate, Solve, End)f. EXECUTIVE ON-BOARDING for Business Unit and Accounting Heads of Merchandise Business Units (MBUs)g. EMPLOYEE ENGAGEMENT: Head Office Christmas Partyh. QUALITY MANAGEMENT SYSTEM: Launch of the Customer Service Management System (CSMS)

Manila, Philippines

Performed general HR functions and services (recruitment, compensation, benefits, and training) designed to maximize employee performance for Philam Systems, Inc., the IT services provider of Philam Life, AIG company in the Philippines

Pasig City, Philippines

Performed the HR function and service of Employee and Industrial Relations or work concerned with maintaining employer-employee relationships through open communication between management and employees that contributed to satisfactory productivity, motivation, and morale, namely:a. Employee Communications - served as Editor-in-Chief of the Access, URC's company newsletter releasing three (3) issues, and pioneered the monthly employee forum called "Salu-salo with the Executive Vice President - Managing Director" and the quarterly "Salu-salo with the President (Mr. Lance Y. Gokongwei)"b. Employee Engagement - assisted in preparations for the URC Family Fun Day and Sports Fest