• Responsible for onboarding/offboarding client sites, including workstations, ICE, industrial/enterprise-grade printers and VoIP phones• Responsible for tier 1 & 2 workstation, server and network troubleshooting, including DHCP & DNS server issues, layer 2 and layer 3 appliances, POTS systems, NASs and SANs• Responsible for administrating workstation and local network portions of a client's security posture, including hardware & software firewall administration, software & hardware IDSs & IPSs, patch management and incident response• Responsible for Microsoft Windows Active Directory administration, including GPO application and local and domain user account creation in accordance with RBAC

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Take responsibility for projects and solutions within the larger business initiative• Handle business-critical IT tasks and systems administration• Research and evaluate emerging technologies, hardware, and software• Track and maintain hardware and software inventory• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions• Analyze processes, technologies, and vendors continually to find areas for improvement• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed• Develop and execute disaster planning and maintain data backups• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance• Design, develop, implement and coordinate systems, policies and procedures

• Understanding business and technology needs• Designing, analyzing and implementing efficient IT systems• Gathering feedback from end users to continue improving systems• Analyzing current IT systems, architectures, and processes• Identifying risks, opportunities, faults, and areas for development within the company’s IT framework• Designing IT solutions and solving issues effectively• Executing well-thought-out solutions and plans to improve company efficiencies• Maintaining robust systems processes and ensuring compliance with relevant regulatory bodies