Erwin Lobos Email & Phone Number

*Resolving device issues using troubleshooting techniques and providing clear and concise information*Help drive sales by offering products and services that will improve the customers wireless experience*reviewing account information and answering questions about billing or services Achievement:-Provided excellent services to an irate corporate customer, as a result, retained his business.-Correctly identified a customer’s needs, making him the highest paying customer for the company.

*Described product to customers and accurately explained details and care of merchandise *Answered product questions with up-to-date knowledge of sales and store promotions*Asked open-ended questions to assess customer needs*recommended alternative items if product was out-of-stock*Cultivated customer loyalty,promoted repeat customers and improved sales.achievements:-Implemented a CSR script to be used for new customers that increased efficiency by 20%.-Provided personalized services to each customer, resulting in 5-star feedback from clients.

Philippines

Subject Matter Expert * Applying subject expertise in evaluating business operations and processes.* Identifying areas where technical solutions would improve business performance.* Consulting across business operations, providing mentorship, and contributing specialized knowledge.* Recommending technical solutions and determining software development requirements.* Providing subject expertise and guidance to IT developers during the software development life cycle.* Overseeing the development, testing, and implementation of technical solutions.* Determining whether technical solutions meet defined requirements.* Verifying technical reference information, including user guides, * Ensuring accurate representation of expertisetraining manuals, and system requirements. prior to the distribution of technical solutions to end-users.* Documenting processes and disseminating information to all relevant stakeholders. Achievement:-Fastest agent to be promoted to Senior agent just for 3 months. -Trained 10+ agents for advertising account, 20+ customer services and billing account agents for social networking sites and 30+ agents for video chat sites.

Japanese Business

Japanese Language And Literature

Bachelor'S Degree, Computer Engineering