1. Training Program Developmento Collaborate with Subject Matter Experts (SMEs) to identify Pronto Xi training requirements forexisting staff and new userso Design, develop and update best practise training collateral based on organisational userroles in Pronto Xi and agreed Synergy business processes2. Training Deliveryo Conduct engaging and informative training sessions, both in-person and through virtualplatformso Customize training programs to cater to various user levels and learning styleso Ensure participants gain a comprehensive understanding of system functionalities and bestpractices3. Documentation and Reportingo Maintain accurate records of training sessions, attendance, and user feedbacko Provide updates on training effectiveness and areas for improvement4. Continuous Improvemento Continuously improve training materials and methodologies based on user feedback andsystem updates5. End User Supporto Provide ongoing support to users, addressing queries and concerns related to trainingcollateral / knowledge baseo Collaborate with the helpdesk or support teams to escalate and resolve issues withdocumentation in the Pronto Xi knowledge base6. Pronto Xi Migration Supporto Assist the project team in migration projects as and when required

Business Analysis and Systems Management Undertake detailed analysis to identify opportunities to improve the functionality of Pronto ERP. Work closely with key stakeholders to establish a technical understanding of the issue to scope and prepare a detailed proposal outlining recommendations and functional specifications to best meet the business needs. Develop Project Plans and manage the implementation of Projects to achieve KPI’s(Time, Quality, Cost etc) Work with key stake holders on project priorities and deliver accordingly Manage ERP software upgrades across the business by providing specialist advice, recommendations, and project managementApplications Support Provide employees with remote end-user IT application support, both functionally and technically Provide timely customer focussed follow up communication to staff on the progress of support tasks. Applications supported will include Pronto, Cognos, Meridian, Redmap, Netstock, Esker, FreshCRM, Akeneo, ecommerce products such as the website and web app, and various Microsoft applications which may change in line with the company’s requirements Manage ERP upgrades, testing and training Provide out of hours support as requiredStaff Training Assist with the development and documentation of national IT processes as required Assist the development and implementation of company approved end user training for Pronto and other applicationsStaff – General Recruitment and induction of new Pronto team members Control and management of staff & staff issues – Leading the communication across management team, staff morale, retention, industrial relations, health and safety Direct responsibility for the Pronto team Training, development, and performance management of staff Ensuring all employees adhere to Company policies and procedures Leave management Performance and Disciplinary Management

Applications Support Provide employees with remote end-user IT application support, both functionally and technically Provide timely customer focussed follow up communication to staff on the progress of support tasks. Applications supported will include Pronto, Cognos, Meridian, ConnX, SharePoint, and various Microsoft applications which may change in line with the company’s requirements Assist with the Pronto upgrades, testing and training Provide out of hours support as requiredStaff Training Assist with the development and documentation of national IT processes as required Assist the development and implementation of company approved end user training for Pronto and other applications Business Analysis Undertake detailed analysis to identify opportunities to improve the functionality of Pronto ERP. Work closely with key stakeholders to establish a technical understanding of the issue to scope and prepare a detailed proposal outlining recommendations and functional specifications to best meet the business needs. Develop Project Plans and manage the the implementation of Projects to achieve KPI’s(Time, Quality, Cost etc) Assist in developing and upgrading Pronto ERP software across the business by providing specialist advice and recommendations

Manage the ongoing deployment and budget of Pronto ERP system Examine ERP infrastructure costs within the organisational structure, identify and pursue cost saving opportunities Align and integrate current system and processes with Pronto for maximum effect with minimum interferenceIdentify, implement and provide continuous improvement and fine tuning of operational processes within the organisationBuild positive relationships, train, consult, negotiate and communicate with all levels of management, staff and other stakeholdersEnsure the integrity of data within a high value, low cost supply chain is deliveredConduct Bi Annual stock takesLiaise with procurement regarding suppliers review, contracts, strategies, consolidation and resourcingEnsure that all inventory movement and processing are recorded accurately, identify inaccuracies and liaise with procurement, warehouse, sales and customer serviceForecasting potential stock requirements, shortages, overstock and dead stock reportingMaintaining and overseeing records of all inventory and compile evaluation reports for management as well as conducting annual stock takesDevelop, implement and monitor short and long term inventory strategies and processes within Inventory Management

Ensure local and regional orders are picked and invoiced accurately for the pre-loading of trucks and are despatched within agreed service levels.Organizing daily delivery schedulesSupervise a team up to 12 co-workers incl. truck drivers. Delegate duties, ensure service, productivity and performance to internal and external stakeholders and monitor efficiency to meet delivery schedules

Develop and maintain an accurate forecast to manage inventory and balance stock levels at an adequate level to the business to meet customer’ regular demands and known future variationsPurchase in quantities consistent with obtaining price that will provide the optimum return on investment. Expedite and liaise with suppliers and freight forwardersMonitor slow moving and obsolete stock holdings and take corrective action to minimize loss due to stock write-down and prevent recurrenceMeet or exceed agreed targets in respect of stock turnover so as to optimize the investment in inventory holding, consistent with the achievement of the other objectives of the business tasks including daily monitoring and product set up and maintenance

Supervise a team up to 10 co-workers. Planned resources and equipment needs delegated duties and monitored efficiency to meet schedules. Consulted management regarding resources, needs, schedules, co-worker performance and budgetingImplement and execute action plan to support business plan goals, budgets and forecast for store capacities and In-delivery volumesOrganize and monitor goods flow; securing access for direct flow linking receiving and rational transportationEnsure efficient waste management for goods flow by maintaining a clean, organized work area.

Monitor, adhere and perform inventory control procedures and oversee range administration. Execute order process to avoid shortage/ overstock situationsEnsure efficiencies in warehousing activities by organizing optimal goods storage, and picking activities for customers/ internal orders. And also efficiencies in stock bearing areas; dimensioning, and merchandising from flexibility and volume perspectiveProcess physical stock movements timely and correctly maintaining consistent stock balanceProduce follow up and analysing tools and report sales space management anomalies