• Provide Technical and Software Support,diagnose application related issues. • Responsible for software upgrades, network related issues and troubleshooting.

• Provided first line Technical and Software Support for Xerox‘s customized suite of Healthcare related Software applications, including diagnosing application related issues, installing software updates and providing end-user application support• Provided guidance for remote customers, related to technical and software support pertaining to new installations, software upgrades, service packs, enhancements, and troubleshooting• Responsible for researching and contributing knowledge base articles, which allows customers the ability to search and resolve Frequently Asked Questions via the web• Documented and executed test plans related to application issues reported by external customers and field support analysts

• Assisted remote clients by providing technical and software support related to new installations, software upgrades, service packs, enhancements and troubleshooting related to custom applications• Provided technical support for web based applications designed for physicians• Provided technical knowledge and advice for installing and configuring imaging devices• Responsible for contributing knowledge base articles, which allowed customers the ability to search and resolve common issues• Documented and executed test plans in an effort to reproduce application related issues .

• Responsible for managing all facets of internal support lab, including hardware and system updates, software upgrades and reliable connections for internal customers related to new installations, software upgrades, software enhancements and troubleshooting• Team lead providing technical support for Web Based Applications, technical knowledge and guidance for installing and configuring imaging devices and electronic document imaging applications• Responsible for researching and contributing technical articles related to internal/external access, connection and configuration issues and content management for common issues as it pertained to web based applications

• Provided technical support to external customers, business partners and field support staff• Coordinated with other field support staff to bring assigned issues to resolution, providing status updates and escalation as needed• Responsible for providing onsite maintenance of Microfilm Storage and Retrieval Systems integrated with internal host enabled client server document imaging systems• Managed inventory supplies, shipped replacement parts, provided technical expertise to external customers and business partners• Responsible for the assembly/disassembly of Microfilm Storage And Retrieval Devices, which scanned digitized images of paper documents and converted them to microfilm allowing the document to be viewed and stored electronically • Performed integrated testing of Microfilm Storage and Retrieval device, which was used with other host-enabled document imaging systems. • Provided support to field service technicians with general maintenance and installations of Microfilm Storage and Retrieval Device.