Erwin Wright Iii Email & Phone Number

Heavily focused on the development of people.-Developed and leads leadership development curriculum-Established KPIs for each service platform and drove metric-based goals to measure performance and success.-Extensive experience with vendor relations, platform development, and software delivery lifecycle in ServiceNow(Cloud-based Process Automation), Workday(HRIS), UiPath(RPA), Encompass(LOS)

-Pioneered the establishment of new departments and disciplines. Designed and implemented foundational processes, procedures, and frameworks for Business Analysis and Product Ownership.-Implemented Agile Framework and Agile methodologies to the Software Development Lifecycle-Oversees various stages of the IT Product Lifecycle, including requirements gathering, backlog management, testing, deployment, and documentation.-Manages several teams focused on business analysis, risk assessment, process improvement, and system enhancements, collaborating across departments to deliver impactful solutions.

-Spearheaded the integration of cutting-edge technology that maximized productivity by doubling workload capacity while maintaining operational effectiveness with a reduced staff by 50%-Implemented state-of-the-art automated solutions, resulting in a dramatic 80% reduction of shipping times, delivering substantial time and cost savings.-Provided leadership and guidance to multiple teams, facilitating skill development and fostering a strong sense of teamwork and accountability.

-Spearheaded the creation of a comprehensive training manual detailing processes and procedures, while also taking the lead in training new employees, ensuring their effective upskilling and seamless integration into the team.-Acted as the subject matter expert (SME) for all post-closing mortgage operations, providing comprehensive knowledge and guidance across the entire post-closing process.-Collaborated with a diverse portfolio of over 10 investors within the secondary market to promptly clear investor stipulations, ensuring seamless transaction processes, reducing fees incurred and maintained strong business relationships.