Erwin Caldejon Email & Phone Number

Seattle, Washington

Kirkland, WA

Jul 2010 - Sep 2011Responsible for installing, maintaining, and troubleshooting ad insertion servers and network devices to ensure the successful broadcast of zone-targeted video advertising across Comcast and partner digital and analog cable systems, managing project implementation in collaboration with cross-departmental stakeholders and partner MSOs..

Seattle, WA

Responsible for supervising and coordinating the Ad Sales Technical Operations team in the Northwest Region (WA/OR/ID). Coordinating the team’s daily activities within alignment of the current business goals and objectives.- Enabling and developing my people to ensure they are successful at accomplishing their individual goals and preparing them to advance.

Seattle, WA

Responsible for troubleshooting internal user issues received via ticket, phone, or e-mail, tracking and documenting all tickets, and resolving or escalating to tier 2 support. As well as deployment of all user based assets. - First point of contact with all agents for resolving tickets. Ensuring all service-level agreements are met and objectives are.

Seattle, WA

Responsible for troubleshooting tap to unit (Small business and Residential) RF issues affecting all lines of business: Business Class and Residential High Speed Internet, Digital Voice, Home Networking, and all levels of video service. - Demonstrating critical troubleshooting skills, to minimize customer down time, and resolve complex service issues on a.

Everett, WA

Responsible for providing technical support for Comcast High Speed Internet and Video Service problems via phone. Troubleshooting hardware and software issues and communicating with helpdesk to resolve complex issues or problems. Ticketing and documenting all issues using Remedy Ticketing System.- Demonstrating listening and analytical skills, with the.