Erwin Cepillo, Bscoe, Ccna Email & Phone Number

Toronto, On, Ca

Eglinton West, Etobicoke, Ontario

Leslie Street, Toronto, Ontario

• Managed, recommended and promoted corporate hardware standards that aligned with hotel projects needs, new hardware, technology solutions and best practices. Prioritized and ensured hardware and software deliveries and its deployment to meet target deadlines;• Managed multiple projects and timelines leveraging project management methodologies; prepared budgets, requested hotel systems contracts from vendors, oversaw procurement, deliveries and deployment of hardware and software; successfully adhered to project timelines;• Provided hardware and software support to all New Openings’ Project lead, Area Directors of IT and corporate colleagues accommodating urgent changing needs for hardware, software and technology to accommodate short and/or long term solutions and improvements;• Allocated hardware and software hotel staffs for deployment, provided roadmap and procurement plan for end of life hardware and support ensuring up-to-date standards, reliable equipment to reduce repair costs;• Requested, reviewed and negotiated hardware and system contracts, pricing, terms and Service Level Agreement (SLA) with vendors and technology suppliers to ensure corporate standards were met at the best possible price;• Managed system pre-requirements in BirchStreet procurement system; created purchase orders for required hardware, software, hotel systems and related services; issued Purchase Orders to vendors in a timely manner;• Managed and negotiated hardware and software tenders with local vendors and provided pricing comparison to Project leads for ownership’s review and budget approval; • Produced well-written technical documentation on hardware and software standards and created clear comprehensible user guides;• Escalated complex and/or unsolved problems and reported directly to Project Leads.

Toronto, Canada Area

• Member of the pre-opening management team;• Provided service and support 24/7 as required for mission critical systems, during exceptional circumstances, to maintain high level of operational stability and service availability. This included monitoring and responding to after-hours alerts, as well as responding to phone calls for support as situations require for the property;• Provided technical expertise for major technology implementation and platform leadership in areas of LAN, WAN, WLAN, VPN & Firewall technologies;• Performed new installations, upgrades and troubleshoots network and IT equipment like desktops, laptops, POS, printers, VoIP/ Analog Telephones, CISCO Routers and Switches;• Designed, implemented, administered and maintained LAN under MS Windows Server 2008/2012 environment and Active Directory Administration, its rights, trust and privileges, Database Security – NAS and Off-Site Backup and its retrieval process;• Managed and administered hotel systems and software such as OPERA PMS / Micros POS standard and processes, and its interfaces, Vingcard RFID VisiOnline Door Lock System, PABX Aastra Telephone System (SIP, Trunk, Analog and VoIP), Profit Watch Call Accounting, Data Plus for Accounting, DIAVOX Voicemail, Guest-Tek IP/TV Video-On-Demand TV System and HSIA, STB Set-Top-Box installation and configuration, HotSOS –Hotel Service Optimization System, VOCERA Staff’s Wireless Communication, Restaurants / Outlets Open Table, Moneries Debit Machine, Microsoft Exchange / Google-Apps / MS Outlook Email Administration, Blackberry Enterprise Server administration, IP Applications (HTTP/S, FTP, TELNET, SNMP, RDP), ADP ezLabour payroll and time clock System, MS Office 2010 and Server/Client Anti-Virus software;• Ensured software, hardware, network install, re-install, upgrade, move, change and relocation are made when necessary and as required;• Performed quarterly audits on software and hardware to confirm licensing and security conformity.

York Mills, Ontario

Makati City, Philippines

Turks And Caicos Islands, British West Indies

Manila, Philippines

Makati City, Philippines

Makati City, Philippines