Erwin Godoy Email & Phone Number

San Diego, CA, US

San Diego, California, United States

San Diego, California, United States

• Resolve and close user requests and incidents to ensure high customer satisfaction and positive support outcomes
• Resolves assigned service requests in an effective and timely manner; ensures users know the current status of their individual problems, by providing updated communications to include estimated timelines of.
• Effectively diagnose and resolve hardware and software issues and requests
• Identify and escalate situations requiring urgent attention
• Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and.
• Collaborate with other IT Teams (i.e. Engineering, Applications, Data Analytics, Project Management) to resolve and complete incidents and service requests

San Diego, California, United States

• Managed all end user devices, access paths and printing functions relevant to device hardware, software and application problems, new installations, upgrades and general assistance as reported or requested by staff and.
• The nature of the inquiries include but are not limited to requests for assistance with the organization's computers, telephones, hand scanners, computers on wheels (COWS), personal devices, label printers, general.
• Application installation, trouble shooting and support for those applications
• Assigned to different zones of the hospital to manage that includes all end user devices and relevant applications thereof. Accurately identified problems, troubleshoot and offered solutions and workarounds.

Carlsbad, CA

• Responsible for logging all requests, calls, emails and walk-up interactions in the Service Desk ticketing system.
• Subject for providing local and remote technology support via phone, email, and in-person interactions.
• Accountable for support of all MS Windows and Mac OS based computer systems, wired and wireless network devices, Audio/Visual systems, telephone systems, mobile devices, and access control systems.
• Supported and trained end-users on a variety of different hardware and software technologies.
• Provided operational training, policy and procedure assistance to all remote locations and local users.
• Assisted in special projects and further development as determined by the Manager.

La Jolla, CA

• Evaluated server and network software and hardware technologies and products
• Troubleshoot Enterprise systems when there is an issue reported by user or other IT personnel.
• Maintained, patched, and tested all Enterprise systems to ensure they are functioning to the fullest capability.
• Performed the creation, operation, modification, and deletion of username and passwords of team members.
• Administered enterprise wide Exchange environment. Monitor and maintain Exchange to Microsoft best practice.
• Installed and maintained full enterprise VMWare environment and assure it adheres to best practice. Monitor all hosts for performance issues and update software when required.

Seattle, WA

Functioned as focal member of IT Department, administering local and remote desktop support for corporate headquarters, and 15 branch locations, which include 250+ users. Managed various areas of support included broadband connectivity, account provisioning, email (Outlook, Outlook Web Access, Microsoft Direct Push, Blackberry Enterprise) and Windows.

Mukilteo, WA

• Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows-based networks, with focus on computer/network systems. Maintained companies 80 workstations, laptops, printers.
• Systems Upgrade – Improved stability and performance of system and network by upgrading Windows 2000 to Windows XP. Maintained companies 80 workstations, laptops, printers, scanners, fax machines, and multimedia.
• Application Implementation - Responsible for providing PC software and hardware network support for users. Managed the purchase and rollout of new hardware and software to users. Provided written technical.

Mukilteo, WA

• Repaired over 2000 work orders providing customers with quality repair services and consistently preparing accurate and complete paperwork
• Tested, calibrated, troubleshot, and repaired various electronic instrument and sensor products using multi-meters, oscilloscopes, and other various test equipment.
• Set up and performed bench tests, repairing and replacing defective components, and recommending corrective action for design and reliability.
• Modified systems, using blue prints, wiring diagrams, service bulletins and engineering orders.
• Wrote test procedures/Mod. Sheets for new product lines, and assisted in the construction of certain test equipment for new product lines.
• Assisted with the training of personnel on multitude of product lines to help further ongoing career development and advancement.

Oak Harbor, WA

• Tested instrumentation under simulated and actual operating conditions to determine performance and airworthiness.
• Inspected equipment for defects and incorporated corrective action.
• Worked directly with other divisions and management groups, including Engineering and Procurement, to define system requirements, end-user needs analysis and preparation of formal Requests for Proposals.
• Promoted a working environment of open communications and team synergies.
• Assisted technicians in troubleshooting more difficult failures

Associate Of Arts And Sciences (A.A.S.), Information Technology

The Network Services and Computing Systems Associate in Applied Science-T degree addresses how to connect computers and other resources in.

Associate Of Arts And Sciences (A.A.S.), Information Technology