Network Surveillance Engineer
Jabodetabek , Indonesia
• 7x24x365 NOC Surveillance;• Tier 1 Surveillance – Network Operation Centre; Escalation for Problem resolution;• Network Event Severity Level Identification (Critical, Major, Minor and Informational);• Detect the alarms from the Huawei NMS (M2000, T2000, I2000, etc) 7x24 , and dispatch the alarms to the Regional Network Engineer team and Field team technician on spot to resolve .• Input the alarms into the Trouble ticket system• Monitoring the whole process of the tickets… Show more • 7x24x365 NOC Surveillance;• Tier 1 Surveillance – Network Operation Centre; Escalation for Problem resolution;• Network Event Severity Level Identification (Critical, Major, Minor and Informational);• Detect the alarms from the Huawei NMS (M2000, T2000, I2000, etc) 7x24 , and dispatch the alarms to the Regional Network Engineer team and Field team technician on spot to resolve .• Input the alarms into the Trouble ticket system• Monitoring the whole process of the tickets items, and closes the alarms within the SLA.• Reminding the Engineers of solving the problems according to the different level alarms ;• Submitting the daily maintenance report to Tier 2 engineer and Network Monitoring team leader;• Submit the Daily and weekly maintenance reports to the Expert in NOC• Initial analyses ,locate and solve for the complaints and fault. Show less