Erwin Martinez Email & Phone Number

Milpitas

• • Administration of cell modem which includes configuration, activation, maintenance troubleshooting, maintaining database.• Falcon shipment coordination and readiness testing• Customer service support by supporting FSE site needs and emergency BOS shipment, restocking FSE trunk stock and upgrade spares• Coordinates with Accounting to ensure project costs are collected accurately • Documentation management of FSE training and process materials through Agile and Knowledge Owl training document repository• Integration and lab management through S5 implementation and efficiency program• Assists in platform and system validation for designed systems• Program replacement systems where service upgrades are needed• Ability to work cross‐functionally with sales, product marketing, project management, product engineering, operations and construction trades • Marketing support through custom system builds for trade shows and demo applications• Occasional direct communication with Customers and Construction Project Teams requires strong communication and conflict resolution skills • Create, define, document and implement processes and systems to support the business needs • Assist in trades support billing and field service trade support coordination• Strong ability to troubleshoot systems, interpreting both user feedback and system data, leveraging deep knowledge of system to provide necessary corrective action.

Milpitas, California, United States

• Production issue remediation on new & existing View Dynamic Glass installations ensuring systems continue to meet building occupancy requirements• Maintain and constantly improve continuous integration capabilities• Responsible for programming of control systems and commissioning of control systems relating to building intelligence & automation.• Strong ability to troubleshoot systems, interpreting both user feedback and system data, leveraging deep knowledge of system to provide necessary corrective action.• Strong ability to understand technical material from engineers and document them in the appropriate format: SOP, Reference, Process, template, or any other format as required.• Build a culture of customer satisfaction based on operational excellence, big picture understanding, continuous improvement, and proactive thinking• Work closely with other departments to assure that the Voice of Operations is appropriately represented in product strategy and implementation strategy• Provide detailed documentation of the services performed using internal systems and tools; ensure all pertinent details of the service call are recorded for comprehensive post-analysis.• Provide detailed documentation of identified anomalies or defects using internal systems and tools; ability to assist engineering team in assessing said anomalies.• Routine professional communication directly with field, engineering, sales, internal, customer, and 3rd-party personnel, up to and including executive leadership, in order to satisfy the specific needs of what is required to solve the issue on a particular site.• Incorporate feedback for continuous improvement.

Milpitas, California, United States

• Install, commission and support View products at customer sites per design documentation• Frequent direct interaction with customers requires strong communication and conflict resolution skills.• Train and coordinate with tradespeople (electricians, glaziers, etc) on jobsites who are installing our product• Troubleshoot issues and communicate status, resolution and long term recommendations during installation• Assist with final integration and test of controls prior to shipment and resolve issues if required• Working closely with Project Management and customers, update schedules for work completion• Monitor and adjust control systems; execute, write, modify, code, analyze, enhance and debug software programming and train others in the use of controls• Set up, troubleshoot, repair, test and calibrate electronic components for window control systems• Respond to customer service calls• Maintain appropriate service and repair records• Monitor field installations with remote access and troubleshoot/correct issues• Document procedures and best practices for both internal and customer engineers and technicians• Ability to work cross-functionally with sales, product marketing, project management, product engineering, and operations• Aptitude and willingness to work technical support issues to resolution• Exercise judgment for managing escalations, priority setting, conflict resolution when facing multiple and concurrent service issues• Assess and document existing conditions prior to installations

Milpitas, California, United States

Process Integration for manufacturing of product.

Job Title: Thin Films Process EngineerDuties: Responsible for the metal films depositionConduct DOE to develop or improve the metal film properties or ProcessesProvide sustaining engineering support to productionPerform failure analysis and implement corrective actions to improve the production yield and qualityProvide support to evaluate and qualify the new deposition tools.

5S Concept Certification (5Sc), 5S Implementation

Bachelor, Information Technology

Mechanical Drafting, Mechanical Drafting Cad/Cadd, 3.65

Electronic Technician, Electrical And Electronics Engineering, 3.5