Responsibility includes the daily operations of supporting and implementing various security initiatives within the organization to ensure compliance with relevant regulations and industry standards. Including but not limited to evaluating risks (risk assessments), data protection (DLP and data classification), compliance management (operational assurance, metrics, and reporting), controls implementation, incident response, security awareness/training, and continuous improvements of the security posture. GRC tools include Diligent, Security Scorecard, and Microsoft Purview Compliance Manager. Experience in cross-mapping security controls such as CIS Critical Security Controls (CSC), NIST Cybersecurity Framework (CSF), Secure Control Framework (SCF), and Cloud Security (CCM). Support, develop, and implement a corporate-wide security training program, including ongoing security awareness (phishing simulation and notification of security trends), annual foundational training, and Cybersecurity Month (NCSAM) initiatives. Collaborate with Squads to mitigate vulnerabilities, proactively monitor threats to the enterprise, and train employees on trends via tools such as Proofpoint, LRN Catalyst, and Microsoft Attack Simulation.

Engagement: Security Analyst III, World Fuel Services, Miami, FL

Provide objective leadership perspective on Clients and Organizations' Business Operations, all while leveraging experiences in Information Technology, Information Security, Management, Engineering, and Services Administration. Align Organization’s best practices with 3HUE overall strategies and visions for Digital Transformation in the workplace.

Manage the day-to-day operations of the Service Desk and Desktop Support (multiple location and WFH). Include the responsibilities of developing procedures and best practices in identification, prioritization, and communication of critical matters. Develop, implement, and oversee best practices, policies, and procedures to reduce or mitigate enterprise outages/severity matters. Responsible for staffing capacity planning, day-to-day operational design, performance analysis, and developing proactive resolution/action plans to ensure best practices (based on ITIL/PCI). Streamline equipment ordering and implement cost savings when procuring emerging products and services

Supervise the Helpdesk/NOC, Desktop Operations, and Executive Support for a 24/7 multinational Fortune 100 corporation base in Doral, FL. Organizes and drive day-to-day operations of IT Services across the enterprise while streamlining processes and best practices. Hire/train/develop technicians and analysts; in order to drive down repeat calls and issues. Implement action plans to address escalations, improve customer relations, and improve SLAs. Ensure the appropriate alignment of IT services and daily deliverables with ITIL practices.