Erwin Ubay Email and Phone Number

• Lead Analyst introducing new collections models and operational changes. Currently, the processes are managed via excel spreadsheets by running ad-hoc reports. Working with business in drafting business case to identify scope of work, and working with the IT team to provide solution and estimates. Created business and system workflow diagrams to aid in discussions. • Lead Analyst on project to implement new Risk models (Built in SAS and FICO Model Builder) into FICO Blaze decision engine to increase credit application auto-approval (10.5k annually) effectively reducing the number of applications requiring user intervention. Project impacted multiple business units and systems. Worked closely with all groups to provide transparency and clarity on project objectives and timelines. • Led meetings with business stakeholders and developers in analyzing new modeling applications to gain efficiencies from model analysis to production deployment. Implemented new application which resulted in a 50% reduction in initial development time and a 75% reduction in ongoing maintenance updates. • Lead Analyst for the FICO Blaze rules engine team for an integration project with Sales team to build an automated solution for uploading vehicles pricing sheets. • Lead Analyst for creating additional tables into existing reporting database to log auction vehicle pricing information. Collaborated with business stakeholders, CRM team, and Database team to understand the business needs, the list of fields, and how to link new tables to existing tables. Worked closely with DB team in creating data model for presentation to business stakeholders.• Participated in company-wide project to replace existing LOS platform with a new LOS platform. Led the implementation of Dealer interface to LOS Platform, Credit Decision through Pricing platform, and integration to FICO Express for Alternative Deal solution.• Utilized SOAPUI and SQL for System Integration Testing for all projects.

• Collaborated with business stakeholders to create and manage the project plan for the Nevada health exchange; including identifying Epics, and User Stories using agile methodology. • Created business and system workflows to help drive discussions with business and to aid the scrum teams in elaborating and developing their user stories.• Managed a group of 10 business analysts in the role of lead analyst for the Florida private exchange: team goal of developing a new web portal that enables brokers to enroll small groups and individuals into healthcare plans.• Created data dictionary within SharePoint which assisted team members with field descriptions, data type, and technical data mappings. • Led scrum team responsible for creating and defining user stories to create a demonstrable website that enabled sales leaders to showcase proof of concept to run a state exchange. • Assisted company-wide transition into an agile SDLC methodology where teams were created with a team lead, business analyst, quality assurance lead analyst, lead developer, and 4 offshore resources.

Business Analyst in a project which required a re-write of a legacy application into a .NET platform which enabled the company to enter into a new line of business. Wrote requirements while working with the Development and QA teams to create a website that enabled brokers to enroll groups and employees into ancillary products

Senior Business Analyst responsible for managing and maintaining in-house ‘Lead Routing Engine/Application’, core to Siebel’s OnDemand CRM. Responsibilities include: • Analyze current state of Lead routing application to provide future state enhancements.• Create templates and instructions manuals to be distributed to the Sales Managers for Lead Routing preferences. • Create business process flow diagrams for distribution to Sales Managers, Support staff, and United HealthCare internal staff. • Maintain Rules within the Lead Routing Application which include updating existing rules and creating new rules for additional lines of business and new regions acquired.• Perform auditing duties of leads in OnDemand

- Gather, analyze, and document requirements for a web-based mortgage processing application - Develop functional specifications, including use cases, supporting diagrams and any necessary supplemental supporting documentation - Coordinate with development, QA and operations on new releases and enhancements - Analyze customer requirements, procedures and problems and apply solutions that are aligned with the business needs - Collaborate with Team Lead and Project Manager - Participate in requirements gathering workshops - Design diagrams and flows to illustrate steps and describe logical operational steps of the system - Participate and support project team members through the project life cycle (inception through transition)