Erwin Van Den Heuvel Email & Phone Number

Amsterdam, Noord-Holland, The Netherlands

- Developing and managed an enterprise-wide discovery method and associated artifacts. - Carrying out product discoveries prior to various implementation processes. - Translating user needs into a prioritized backlog of user stories and a product roadmap.- Modeling business processes and associated data structures (using BPMN and UML diagrams). - Drawing up product implementation plans, including, product goals, scope, risks and budget. - As Product owner, carried out… Show more - Developing and managed an enterprise-wide discovery method and associated artifacts. - Carrying out product discoveries prior to various implementation processes. - Translating user needs into a prioritized backlog of user stories and a product roadmap.- Modeling business processes and associated data structures (using BPMN and UML diagrams). - Drawing up product implementation plans, including, product goals, scope, risks and budget. - As Product owner, carried out various implementation processes of (municipal) processes. - Applied stakeholder management in complex organizations.- As Scrum Master organized and led the daily activities of various development teams. - At a strategic level, helped shape the company identity, vision, core values, BHAG and short term goals. Show less

Brisbane, Australia

Capture and documented 33 current state processes and 11 future state processes of the procurement of clinical consumables for 15 clinical departments. Provided recommendations to bridge the gaps between current and future state of the procurement processes. Provided process and system support for all metro north clinical departments on the procurement and replenishment of clinical consumables with SAP S/4Hana.

Brisbane, Australia

Captured and documented 68 Human Resources processes using BPMN process flow diagrams.Conducted process analysis to identify improvements that can be implemented with or without the use of (new) technology.Decreased the amount of payslip related inquires to the HR helpdesk with 68% in three months by providing 1730 staff members their payslip on their personal email address.Developed, documented and implemented a Contract Management procedure for Supply Chain Operations.

Brisbane, Australia

Captured user stories and provided requirements for CRM system configuration, data migration and training development. Documented business procedures and work instructions for business units across the organisation and had these endorsed by senior management. Developed new business rules and implemented these rules within the CRM system. Developed quick reference guides and other user training material.

Amsterdam

Designed a framework for process descriptions and system requirements. In close corporation with the information manager determined the ICT strategy for War Child, which included the selection of a new administrative information system. Implemented new functionalities within the existing information system such as: a loyalty program for new donors, a new European direct debit process (SEPA), and the administrative consequences of focussing on an additional target group. Implemented… Show more Designed a framework for process descriptions and system requirements. In close corporation with the information manager determined the ICT strategy for War Child, which included the selection of a new administrative information system. Implemented new functionalities within the existing information system such as: a loyalty program for new donors, a new European direct debit process (SEPA), and the administrative consequences of focussing on an additional target group. Implemented an interface between War Child’s donor administration and an email marketing tool. Fulfilled the role as product owner on the agile development of an android data gathering app to register participant attendance at War Child’s field locations. Show less

Rijswijk, Zuid-Holland, Nederland

Coaching of internal project managers and consultants regarding the implementation of information systems.

Rijswijk, Zuid-Holland, Nederland

Managed and successfully implemented the corporate financial and operational information systems within Kiwa’s Belgium and Spanish branches. Successfully introduced a standard method for system implementation projects at Kiwa.

Rijswijk, Zuid-Holland, Nederland

Managed and successfully implemented the corporate financial and operational information systems within Kiwa’s Belgium and Spanish branches. Successfully introduced a standard method for system implementation projects at Kiwa.

Utrecht, Nederland

Successfully implemented Oracle eBusiness suite’s Project administration module within the Dutch Air Traffic Control organisation and KPN

Utrecht Area, Netherlands

Successfully implemented Oracle eBusiness suite’s Contract management module within the ArboNed organisation.