● Managed overnight pet sitting for dogs, cats, small mammals, and birds by using attention to detail, expert prioritization, and time management, upholding high satisfaction levels among 50+ clients annually● Provided specialized care for sick or geriatric pets by engaging in attentive and compassionate service, fostering trust and reliability to generate repeat service requests● Streamlined scheduling and financial operations by implementing efficient organizational practices, driving smooth business management● Enhanced Facebook & Instagram social media presence and client interaction by creating and managing content, resulting in a 75% increase in business outreach

● Diagnosed and resolved end-user workflow issues via phone, chat, and email by employing strong troubleshooting skills, enhancing experience for over 300 users monthly● Assisted clients by creating and updating service reminder automations within TeleVet and conducting email campaigns via Active Campaign, leading to improved client engagement● Utilized Zendesk by creating and managing support macros, optimizing the customer aid process

● Delivered exemplary customer and technical support for the corporate website, blog articles, and online store by leveraging in-depth product knowledge, raising customer loyalty and satisfaction● Deployed subject matter expertise by writing 100+ internal/external Knowledge Base articles and Customer Support macros, streamlining information dissemination protocols ● Performed social media management by administering Facebook social media product comments and inquiries, increasing online engagement and customer interaction by 200%

● Provided comprehensive customer and technical support for Concierge and Merchant members by troubleshooting and resolving account issues, interacting with 300+ users weekly● Facilitated website usage by utilizing insights on buying, selling, listing, business development, and management on eBay.com, enhancing the overall user experience and platform utility● Reduced issue resolution times by 5+ minutes on average by spearheading the development and implementation of innovative strategies and tools, benefiting users of the e-commerce platform

● Facilitated patient appointments and treatment workflows by coordinating with the veterinary team, ensuring efficient and compassionate care for 100+ of patients monthly● Engaged in lab, radiology, nutrition consulting, surgery prep, anesthesia monitoring, and patient recovery by utilizing comprehensive veterinary skills, contributing to the care of 100+ animals● Enhanced patient recovery rates and satisfaction by providing attentive post-operative care and monitoring, upholding a positive online reputation

● Managed receptionist/front desk customer engagement by organizing appointment scheduling and bookkeeping, enabling seamless clinic operations for 30+ clients daily● Handled patient health histories and prescription refills by maintaining meticulous records, contributing to the efficient handling of animal care and patient records for 300+ pets across tenure● Improved service satisfaction by addressing inquiries, easing client concerns through compassion and empathy

● Enhanced client satisfaction by providing effective customer service, technical support and, billing management, ensuring a high-quality user experience for 1000+ users annually● Created and managed Knowledge Base articles via Salesforce by synthesizing complex information, gathering resources, resolving 500+ inquiries weekly● Streamlined user issue resolution by developing and implementing efficient protocols resulting in a 50-75% decrease in average resolution time

● Provided comprehensive in-home care by monitoring and administering medication, enhancing the well-being and comfort of 5+ patients monthly● Maintained a clean and safe environment for homebound patients by performing house cleaning tasks, ensuring a comfortable living space ● Improved patient health outcomes by providing attentive and personalized care, securing a 100% positive customer satisfaction rate