Eryka Octa Rahmadani Email & Phone Number

Central Jakarta, Id

Central Jakarta, Id

Jakarta Pusat, Jakarta Raya, Indonesia

- Providing service requests, including clear communication and providing solutions to users.- Resolving issues, usually analyzing issues reported by users and providing solutions or technical assistance to resolve them. And become an intermediary between users and developers.- Receive telephone calls or chat, support ticketing on JIRA or email (Zimbra) from users who experience technical problems.- Manage support ticketing, recording and tracking all requests from users to ensure efficient handling.- Fulfill data requests from users using MySQL, Zimbra, JIRA Confluence, and Brisim.- Create daily, weekly and monthly recap reports using Microsoft Excel.

Daerah Istimewa Yogyakarta, Indonesia

- Responsible for preparing daily news broadcast schedules in newspapers and online (Websites, social media) and being thorough in managing memos using Zimbra and Microsoft Excel.- Helping to recap financial archives from the Harian Jogja Digital division.- Recap the distribution of editorial letters and editorial agendas using Microsoft Excel.- Prepare documents used for daily editorial meetings or collaboration meetings with other companies.