Eryk Warren Email & Phone Number

Montreal, Quebec, Ca

Boston, Ma, Us

Palo Alto, Ca, Us

Montréal, Québec, Ca

* Manage and lead the development and QA teams* Participate in development planning, and insure timely high-quality software releases meeting business needs* Lead architecture committee and ensure follow-up of designs and recommandations, keeping the focus on stability, scalability, performance, security and maintainability.* Encourage and improve culture of quality-oriented software* Collaborate with Operations to ensure smooth handover and improve deployment tools and methods.* Collaborate with Compliance to meet PCI requirements

Montréal, Québec, Ca

• Participate to the architecture discussions and decisions• Collaborate to the evolution of the Outbox ticketing system• Performance tuning of the ticketing system

• Set up a new office in Montreal• Hire new engineers and interns• Architect from the ground up a versatile, programmable dialogue manager engine• requirement gathering• embedded and service models• risk analysis• choice of scripting language adapted to mobile platform• use of natural language machine learning algorithm• performance tuning• Supervise and lead technical team• Agile planning

Us

Us

• Architect, design and develop several mission-critical service systems. Responsibilities includes:• gathering and analyzing requirements• providing design documents including model diagrams and flow charts• conducting ATAM-inspired design reviews• planning project schedule• developing high-quality code• communicating with other teams involved• coordinating with QA team test plans and schedules• driving implementation and issues resolution• writing documentation• Examples of systems implemented: • A distributed Call Management System, allowing the administration of VoIP calls routing over 3 datacenters • A distributed provisioning system using publish/subscribe pattern • Architecture of a multimodal service for mobile devices • A distributed binary log system deployed throughout the service network and used as a data source for monitoring, billing, reporting and debugging • A reliable ETL system feeding our analytics data store • A high-performance call control system (CCXML) • A high-performance, multithreaded, OO, versatile SIPUA library • A logging program based on network traffic snooping (DLPI) • Multiple utilities used internally such as: an FSM C++ tool, an ISDN simulation scripting tool, a graphical tool tracing SIP messages, a program locating specific prompts in audio recordings, etc. • Participate to architecture decisions and design reviews of other projects

Nieuwegein, Utrecht, Nl

• Member of the founding team• Take part of business decisions• Determine goals and manage projects • Design and implement a computer telephony system based on Dialogic products intended to administer English oral tests over the telephone (C++/Java, T1, ISDN-PRI, Unix and Windows NT)• Design and implement a client/server remote telephony system for the delivery of tests overseas• Design and implement a database to store the tests logic and serve as the central part of the system (Oracle 7 and 8). Design the subsystems articulated to the DB.• Design and implement a web interface (JavaScript, Java, HTML, Perl), and a billing interface to the DB, including forms, e-mail notifications, etc.• Administer the production network system, including system installation, deployment and customization of services (products and email, web, firewall, VPN). Write custom scripts to maintain and monitor the behavior of the system. (Solaris, IRIX, Windows NT)

• Design a project involving security and encoding of FAX transmitted documents. (C/C++, Digital Imaging, Unix, Mac)• Porting client software and driver from Unix to Windows NT, involving client/server TCP/IP sockets.• Principal Technical Support Engineer: Discuss customers concerns and requests over telephone and by e-mail. Solve their problems. Evaluate and make decisions on custom design requests.• Hardware Engineering: Repair digital circuitry product.

B.Eng., Electrical Engineering

B.Mus., Musique