Eryn Leclair Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

I schedule all advisor meetings; monitor all email communications and I process all insurance related paperwork.I diligently follow up on all insurance applications to ensure they are completed in a timely manner and that all the outstanding requirements have been fulfilled.I independently run daily, weekly, and monthly reports to ensure we are touching base with clients regularly and that any policy deadlines are being met.I uphold our office risk management procedures and compliance regime within my daily activities

Waterloo, Ontario, Canada

I independently managed a team of up to 10 employees. I coordinated their daily schedules with over 500 regular clients on file while simultaneously completing my own pet care duties.

Waterloo, Ontario, Canada

Personal Health Insurance Dept - Call Centre EnvironmentI handled 30+ calls per day, ensuring customer needs were met and achieved a 98% quality and accuracy rate.I collaborated successfully with coworkers to identify over $90,000 in fraudulent claims perpetrated by advisors and practitioners within the Personal Health Insurance department using data collection.I educated clients on the eligibility requirements for the Personal Health Insurance products that Sun Life Financial offers. This included clients that were new to Canada and needed guidance on their provincial health coverage options.

Waterloo, Ontario, Canada

I worked in teams of two and visited first year lectures to present the social sciences as viable elective options to business and accounting students.I facilitated workshops for first year students in residence aiming at making student housing a safe space for all students (approx 40 to 60 students per session).

Kitchener, Ontario, Canada

Honours Degree, Sociology & Gender Studies

Diploma, Social Service Worker

High School Diploma