Eryn Kaiser Long, M.Ed., Ed.S., Pm Certification Email & Phone Number

Aspen, Colorado, Us

■ Optimize sales processes and drive growth for the Global Sales Team.■ Implement strategies, streamline procedures and coordinate between departments to enhance sales productivity and customer satisfaction.■ Utilize sales data and analytics to generate insights and make data-driven decisions.■ Evaluate, implement and manage sales tools, CRM systems and other technologies to support sales operations.■ Provide training and support to sales team members on the effective use of sales tools.■ Work closely with sales leadership to develop and refine sales strategies and objectives.

■ Maintain a client base of various technology companies and public institutions (eg. Lexia Learning, iLearn Collaborative, thisislanguage.com, ChatENG, Colorado Department of Transportation, Flyer Connect, Delta County School District, Discovery Education, Clever).■ Research, develop, and deliver in-person and virtual professional development to clients (nationally and internationally).■ Identify specific client needs and position client products to meet those needs and drive the sales process, from initial research to closing the opportunity.■ Communicate evidence-based strategies to stakeholders.■ Provide coaching regarding technology implementation for SAAS companies.■ Conduct research regarding the effectiveness of customer success strategies and their correlations with sales and renewal outcomes.■ Focus on dedicated customer success and implementation for all clients, leading the process from close of sale to renewal.

Austin, Texas, Us

*Maintain a portfolio of large enterprise accounts for a SAAS startup, executing success plans from post-sale and onboarding to upsell and renewal.*Drive implementation of the digital marketing product with technology, security, and marketing vendors and their multiple channel partners throughout the world, ensuring the on-time completion and launch of co-branded digital marketing campaigns.*Communicate consistently and through multiple channels with clients and partners to align, track and achieve high level client goals and prove ROI from digital marketing campaigns.*Identify at-risk accounts and problem solve across teams (sales, product and marketing) to execute turnaround plans in order to increase ARR and retention.*Create and implement customer success team strategy to improve vendor and partner usage of the product and increase value for vendors.

San Francisco, Ca, Us

*Created and grew the customer success team for an ed tech startup, establishing customer success metrics and setting performance objectives for all team members.*Mentored and led a team of customer success managers, advising on customer success strategies and driving onboarding, adoption and retention for small to enterprise clients.*Acted as the customer success team lead, working with marketing, product and technical customer service teams to advocate for client relationships and the needs of the customer success team.*Evaluated and refined the customer journey for target accounts to lead to increased revenue.*Ran pilots and subscription accounts for universities and colleges across the country while building strong relationships with key stakeholders.*Identified clear success strategies for the team and evaluated our progress towards meeting team and company goals.

San Francisco, Ca, Us

*Supported institutions piloting Hypothesis technologies, shepherding pilots from onboarding to conversion, contributing to the company’s overall sales cycle and business processes.*Hosted product demonstrations and training sessions for potential and existing customers.*Developed and managed client relationships.*Stewarded pilot success resources and other guidance to help improve onboarding and general customer experience.*Gathered qualitative and quantitative metrics to help identify value for pilot partners as part of conversion to subscription.

Concord, Ma, Us

■ Provide training for teachers, administrators and other educators on Lexia programs/products via school site or virtual platforms■ Guide users through product specific data and instruction best practices■ Take proactive steps to support successful customer program usage■ Work collaboratively with the Implementation team and assist with ISP Support activities■ Assist regional sales staff with co-presentations■ Partner with regional Marketing team members in order to represent Lexia at local and regional conferences and exhibition events

San Mateo (San Francisco Bay Area), Ca, Us

■ Research, develop, and deliver in-person and virtual professional development that directly meets the needs for teachers and administrators and influences classroom instruction and student academic outcomes.■ Collaborate across Product, Customer Success, Marketing, and Data Science teams to evaluate professional development effectiveness and improve its content.■ Partner with Educational Sales Consultants in over ten states to identify specific school and district needs and position IXL to meet those needs and to drive the sales process, from initial research to closing the opportunity.■ In partnership with lighthouse schools and districts, conduct research regarding the effectiveness of instructional strategies and their correlations with academic outcomes.■ Communicate instructional strategies to ensure educators execute effective implementation of IXL to meet school- and district-wide performance objectives.■ Focus on instructional strategies for ELL students, blended learning, and personalized learning as well as PISA implementation (PISA certified)Conference Presentations:*Minnesota TIES Conference, December 2016: Using Grit to Fuel Fluency (Breakout Session)*Arizona Rural Schools Association, September 2017: Using Blended Learning to Fuel Student Autonomy*Arizona Association of Teachers of Mathematics, September 2017: Engaging English Language Students in the Academic Language of Math*Wyoming Innovations in Learning, November 2017: Meeting the Needs of All Students Through Personalized Learning*Learning Forward, December 2017: From Opinion to Action: Becoming an Education Activist

Gunnison, Co, Us

■ Enhanced the technical knowledge and skills of teachers and masters students by designing and writing curriculum for in-person and online courses, incorporating technological resources in alignment with academic standards. ■ Delivered informative and engaging instruction to teachers on the features and benefits of Google Apps for Education, applying seasoned communication and presentation skills to teach and respond to inquiries, improving teacher performance and efficiency in classroom.■ Facilitated discussions on benefits of educational technology, arriving at creative strategies on most effective ways to incorporate technology in the classroom and enhance student learning.Key Accomplishments:■ Created an environmentally friendly, paper-less classroom through use of Google Apps.■ Boosted confidence in teachers to use technology in lesson planning and motivating students.

Gunnison, Co, Us

■ Improved literacy and writing skills in students across any content area by teaching lessons to teachers on writing workshop techniques. ■ Designed, wrote and implemented writing workshop curriculum for master-level courses, demonstrating in-depth knowledge of educational needs and areas for improvement to generate creative, academic solutions.Key Accomplishments:■ Received positive feedback from teachers on assisting with strategies and techniques to create innovative lesson plans that successfully motivate students.

Gunnison, Co, Us

Pueblo, Colorado, Us

■ Steered a 4500-student statewide alternative high school, demonstrating leadership to oversee operations and guide staff to achieve performance goals.■ Managed human resources including interviewing and onboarding, applying advanced understanding of school needs to acquire appropriate talent.■ Observed, evaluated and coached faculty members, mentoring on teaching strategies and educational technology to enhance student learning experience and uphold organizational standards.■ Coordinated standardized tests in order to show academic growth, identify areas of improvement and recommend solutions.Key Accomplishments:■ Achieved improved graduation rates and student engagement by spearheading multiple student engagement projects and implementing statewide Unified Improvement Plan.■ Grew statewide program success among communities including Gunnison, Crested Butte and Montrose, utilizing marketing tools and expertise.

Gunnison, Co, Us

Portland, Oregon, Us

Graduate Certificate, Project Management

Specialist In Education (Ed.S.), Leadership

Master Of Education - Med, Linguistically Diverse Learners

Teaching Certification Program, Education

Bachelor Of Arts (B.A.), Sociology And Spanish