Eryn Griffiths Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Leadership & Team Management: Led cross-functional teams of channel professionals, fostering a collaborative and high-performance environment. Provided guidance, coaching, and performance feedback to ensure team success and development.Strategic Channel & Stakeholder Management: Developed and executed channel strategies aligned with organisational goals, leading to sustained growth and the introduction of new features and promotion types. Cultivated and leveraged high-value relationships with external stakeholders to create new commercial opportunities.Budget & Financial Oversight: Managed budgets across multiple marketplaces, ensuring cost-effectiveness and a strong return on investment (ROI), while maintaining financial stability.Promotional Optimisation & Data-Driven Decision Making: Implemented data-driven promotional strategies to maximise sales and exposure. Utilised data analytics to set KPIs, assess channel performance, and optimise offerings, driving continuous improvement and growth.Communication & Issue Resolution: Established open communication channels between internal teams and external partners, ensuring seamless information flow. Acted as the primary point of contact for escalations related to systems, customers, and operations, effectively resolving complex challenges.Project Management & Cross-Cultural Communication: Led projects aimed at improving efficiency and outcomes, using data to guide decision-making. Effectively communicated across language barriers to ensure clear and simple communication.Pricing: Developed channel-specific pricing strategies considering factors like stock levels, customer demographics, and competition, allowing for adaptive pricing based on market needs.New Product Creation: Collaborated with buying and design teams to provide feedback for creating new products, colourways, and exclusive offerings tailored to customer preferences.

Melbourne, Australia

System Management and Coordination: Managed internal process and policy queries, coordinated the resolution of system issues, and collaborated with stakeholders and vendors to scope, design, and test system solutions, ensuring efficient operations across all Marketplaces and Jo Mercer.Training and Documentation: Developed and delivered training materials, including training packs and manuals, and created supporting documentation such as process flows to facilitate system changes and ensure smooth transitions.Data Accuracy and Customer Escalation: Ensured accurate data transmission to relevant Marketplaces, swiftly resolved errors, and functioned as the primary point of contact for customer escalations, maintaining high service standards.Strategic and Demand Planning: Conducted range planning and buying for ICONIC Marketplace, demand planning considering key promotional periods, and performed strategic planning to increase revenue and brand awareness. Managed wholesale range presentations, pricing, ordering, demand forecasting, and maintained new products on Jo Mercer's websites via Shopify.Marketplace Management: Utilised Style Arcade for digital assortment planning & retail analytics to create product range plans that resonated with consumer preferences. This involved analysing market trends, customer feedback, and seasonal demand to align product assortments with key promotional calendar events and trends, ensuring a compelling offering that meet customer expectations.New Product Creation: Worked closely with the buying and design teams to provide feedback in creating new products, colorways and exclusive offerings tailored to the customer.Wholesale: Collaborated closely with suppliers to ensure orders were placed and received correctly, following up on deadlines and logistics coordination to ensure reduced impact to operations and targets should any delays occur.

Melbourne, Australia

Training and Documentation: Developed and delivered training materials, including training packs and manuals, along with supporting documentation like process flows to facilitate system changes and ensure smooth operations.Website Order and Stock Management: Managed internal website orders, ensuring prompt and accurate processing, and oversaw the management of new and out-of-stock items, stock integrity, and price change data and communications.Customer Service: Provided professional and high-quality customer service, addressing all incoming queries effectively and maintaining customer satisfaction.Reporting and Analysis: Prepared reports and conducted analysis as required, supporting decision-making and operational improvements.

Various Across Victoria And Nsw

Order and Finance Management: Accurately maintained a large customer order bank, handled cash, processed finance applications and contracts, and adhered to banking procedures.Office and Team Management: Managed an office of up to ten staff, overseeing daily store operations, ensuring efficient workflow and a well-organised environment.Stock Coordination and Database Management: Coordinated stock movement through the creation and management of spreadsheets and databases, ensuring accurate inventory tracking and efficient logistics.Training and Documentation: Developed and delivered training materials, including training packs and manuals, along with supporting documentation such as process flows, to facilitate system changes and enhance team knowledge.

Melbourne, Australia

Heywood