Erik Rzayev Email & Phone Number

United States

Redmond, Washington, United States

• Configured and set up All-in-One computing systems and laptops for deployment, using Windows or IGEL operating systems.
• Performed diagnostics and troubleshooting by reviewing technical documentation, engaging with users, and using diagnostic tools to resolve system issues.
• Installed hardware, operating systems, and essential software with precision, ensuring the systems were fully operational for users.
• Conducted routine maintenance and minor repairs on hardware, software, and peripherals, following technical guidelines and specifications.
• Monitored and maintained the daily performance of networked computer systems, quickly addressing user issues with detailed analysis and effective problem-solving.
• Managed the inspection, testing, and processing of returned equipment, ensuring operational compliance with warranty or recycling standards.

Seattle, Washington, United States

• Offered IT troubleshooting support for diverse hardware and software issues, handling challenges related to various software, hardware, and network problems on Windows 10/11, and macOS devices.
• Expertly managed Jira tickets, prioritizing efficiently based on urgency and importance to ensure swift resolution of hardware and software issues.
• Used on-prem Active Directory and Azure AD for user accounts and groups management.
• Oversaw device lifecycles with Microsoft Intune Admin Center, managing configurations, security policies, and application deployment.
• Managed user accounts, access permissions, and licenses efficiently through Microsoft 365 Admin Center, ensuring streamlined operations.
• Handled email management tasks using Microsoft Exchange Administration for optimal communication within the organization.

Bellevue, Washington, United States

• Provided technical support to college staff, faculty, and students in computer labs.
• Offered prompt IT support via phone, email, remote or in-person, prioritizing user satisfaction.
• Experienced in installation and renewal of computers, monitors, docking stations, cabling, and related equipment in college offices and study rooms.
• Proficient in using ServiceNow ticketing tool for tracking and troubleshooting IT issues.
• Diagnosing and resolving hardware, software, or network problems by analyzing symptoms, identifying causes, and implementing appropriate solutions.
• Competent in reimaging and reprovisioning laptops and computers, optimizing performance and functionality.

• Spearheaded seamless crew sign-on and sign-off procedures, ensuring efficiency and compliance with company protocols.
• Strategically planned crew changes in advance, collaborating closely with HR department to ensure availability and certification compliance.
• Acted as a pivotal point of contact between the Operations, Human Resources, and crew members, providing essential support and guidance.
• Facilitated the preparation of candidates, ensuring they possessed all necessary documentation and qualifications, including medical clearances and competency certificates.
• Coordinated comprehensive training programs in collaboration with internal Training Departments and external agents, addressing the diverse educational needs of crew members.
• Managed cost-effective travel arrangements through close coordination with travel agencies, ensuring timely crew transitions in alignment with vessel schedules.

Master Of Science - Ms, Information Technology

Web Development Certificate Of Achievement, Information Technology, 3.9